How We Solve

How To Create a Personalized and Interactive Online Shopping Experience with Frost Li

Sun, 03 Jul 2022 17:00:00 +0000

This episode features Frost Li. Frost is a former Head of Growth at Wish, Advisor at Y combinator, and Growth Advisor to Lyft/Pinterest. After 10+ years in the e-commerce space, Frost has created the platform Social Chat as a solution for online merchants to interact with customers as if they are shopping in-store, and to provide real-time suggestions and recommendations via live chat.

Frost Recommends these Resources:

The Privacy Sandbox (Google’s tool you can see how the tracking is restricted, and their advice on how you deal with it)

Social Chat

How to Make Sense of the Psychology that Underpins Your Team with John Uke

Sun, 08 May 2022 17:00:00 +0000

This episode features John Uke. John is a Silicon Valley tech entrepreneur who moved to Ukraine 6 years ago to bootstrap his gamer recommendation app startup, GameTree, that now has 450,000 users. He attended Babson, the top entrepreneurship college in America. He has since started Success Cards, architected two coding bootcamps, mentored a hundred people around the world on how to code, and has done psychological optimization consulting for high-level teams.

John Recommends these Resources:

Success Cards

GameTree

512 Types Test (coming soon)

How To Create a Standout Shipping and Packaging Experience with Kevin Marvinac

Sun, 01 May 2022 17:00:00 +0000

This episode features Kevin Marvinac. Kevin leads Partnerships at ShipBob, a global logistics platform that fulfills e-commerce orders for direct-to-consumer brands. Previously, he led the Growth and Product teams at ShipBob and worked in growth marketing and operations at Tide Cleaners (formerly Pressbox) and Airbnb. He is a certified specialist in wine and lives in Northern California.

Kevin Recommends these Resources:

Measure What Matters

Radical Candor

Talking to Humans

How to Win at Customer Experience with Peter Shankman

Thu, 21 Apr 2022 17:00:00 +0000

This episode features Peter Shankman. Peter is the top keynote speaker in marketing, brand building, social media, and customer service. The New York Times has called Peter Shankman “a rock star who knows everything about social media and then some.” He is a 5x best-selling author, entrepreneur, and corporate in-person and virtual keynote speaker, focusing on customer service and the new and emerging customer and neuroatypical economy. With three startup launches and exits under his belt, Peter is recognized worldwide for radically new ways of thinking about the customer experience, social media, PR, marketing, advertising, ADHD (Attention Deficit Hyperactivity Disorder), and the new Neurodiverse Economy.

Peter Recommends these Resources:

Faster than Normal Official Website

Faster than Normal Podcast

Aphantasia - Thinking Without a "Mind's Eye" with Dr. Adam Zeman

Sun, 17 Apr 2022 17:00:00 +0000

This episode features Dr. Adam Zeman who's an expert in cognitive and behavioral neurology. He first coined the term Aphantasia to describe the inability to visualize back in 2015 and is considered one of the world's foremost experts on imagery extremes. In this episode, he lays out to David– who has Aphantasia– what he’s learned and what he still doesn’t know about how human create images in their minds.

Dr. Adam Zeman Recommends Resources:

How to Outsmart Cart Abandonment with Valon Xhafa

Sun, 03 Apr 2022 17:00:00 +0000

This episode features Valon Xhafa the Founder of Behamics. Valon previously worked as an AI scientist at Google and at other research institutes, developing advanced AI approaches and algorithms. At Behamics, Valon is constantly working on finding new ways in applying AI to take the online shopping experience to the next level.

Valon Recommends these Resources:

How to Optimize Your E-Commerce Pricing with Burc Tanir

Sun, 27 Mar 2022 17:00:00 +0000

Read the full show notes on our website.

This episode features Burc Tanir, the CEO & Co-Founder of Prisync, which helps e-commerce companies from all around the world automatically track their competitor prices and dynamically reprice their products on the fly. He has a background in industrial engineering and is based in Istanbul, Turkey.

Before founding Prisync, Burc held marketing and sales roles for a number of companies. He co-founded his first business, a multi-platform enterprise IM app called BizCorner, in 2012. Now, he utilizes his professional experience to continue to grow and scale Prisync.

Burc Recommends These Resources:

Smart Pricing Tactics (E-book from Prisync)
Crossing the Chasm
The Economist
Harvard Business Review
Prisync Official Website
Prisync - Dynamic Pricing on Shopify App Store
Offer: Prisync offers up to a 50% discount for your first 3 months.

How to Master Leadership with Alicia Thrasher

Sun, 20 Mar 2022 17:00:00 +0000

Read the full show notes on our website.

Alicia Recommended Resources:

This episode features Alicia Thrasher, the Co-Founder, and CEO of MGR360, a leadership development and software company based in Austin, Texas. She is the co-author, with Joel Trammell, of The Manager’s Playbook: Make Exceptional People Management Your Competitive Advantage.

With more than 20 years of management experience in the information technology and consulting space, Alicia understands what it takes to manage people effectively, even through the most complex situations. Before becoming CEO of MGR360, she brought her leadership, vision, and strategic oversight to many executive positions, including leading programs for eBay/PayPal, Google, and Anheuser-Busch.

How to Supercharge Leads and Sales with Kari DePhillips

Sun, 13 Mar 2022 17:00:00 +0000

Read the full show notes on our website.

Kari’s Podcast and Recommended Resources:

This episode features Kari DePhillips is the CEO of The Content Factory, a digital PR agency that specializes in SEO and social media marketing. She started The Content Factory in 2010 with $500 and some SEO skills, and the company is now one of the top SEO agencies in the English-speaking world. Thrive named Kari a "limit-breaking female founder" who’s become an evangelist for the work-from-home (or anywhere) lifestyle, particularly for women. She is also a co-host of The Workationing Podcast, which documents her full-time digital nomad life.

How to Avoid E-Commerce Pitfalls with Lesley Hensell

Sun, 06 Mar 2022 17:00:00 +0000

Read the full show notes on our website.

Lesley Hensell's Recommended Resources and Websites:

Lesley Hensell is the Co-Founder of Riverbend Consulting, whose 50 plus employees solve critical problems and offer effective growth strategies for sellers on Amazon and other e-commerce platforms. Currently, Lesley oversees Riverbend's client services. She has also personally helped hundreds of third-party sellers get their suspended Amazon accounts back up and running. Lesley leverages two decades as a small business consultant and Amazon seller herself to address the underlying business issues in e-commerce operations, resulting in improved efficiency and profitability.

How to Create a Sustainable and Fortified Business Model on the Web with Blair Williams

Sun, 27 Feb 2022 17:00:00 +0000

Read the full show notes on our website.

Blair Williams Recommends:

This episode features Blair Williams, a software developer, entrepreneur, and creator of MemberPress, the world's most popular membership plugin for WordPress. Over the years, he's developed countless large-scale web apps for all kinds of businesses. He’s also the creator of the popular, pretty links and easy affiliate WordPress plugins.

How Hydro Flask's Founder Created a Cult-like Following for the Brand with Travis Rosbach

Sun, 20 Feb 2022 17:00:00 +0000

Read the full show notes on our website.

Travis Rosbach Encourages Entrepreneurs to check out Tumalo

Tumalo Official Website

This episode features Capt. Travis Rosbach has spent the last thirty years studying and practicing all things business. He is the founder of Hydro Flask and other highly successful business endeavors. In addition, he spent the past ten years as an advisor, consultant, and speaker to countless industries, celebrities, individuals, and even countries. Prior to becoming an entrepreneur, Travis Rosbach was a SCUBA dive Master/Instructor (PADI 158190), US Merchant Marine Boat Captain (50 Tons), Commercial Airline Pilot (ATP), and is a world explorer.

How to Understand Customers Problems and Position Your Product as a Solution with Gen Furukawa

Sun, 06 Feb 2022 17:00:00 +0000

This episode features Gen Furukawa, the Co-Founder of www.prehook.com, an app that helps Shopify merchants create amazing shopping experiences through quizzes and product recommendations. The interactive quizzes give shoppers an engaging experience and help merchants create personalized recommendations as they generate more leads and a higher conversion rate. He brings in 10+ years in digital marketing, from bootstrapped SaaS to venture-backed SaaS and e-Commerce companies.

How Do You Keep Yourself and Your Team Mentally Well and Healthy with Gill Hasson

Sun, 30 Jan 2022 17:00:00 +0000

This episode features Gill Hasson. She has 20 years of experience teaching and writing about personal and professional development, mental health, and wellbeing. She is the author of more than 22 books plus other books on the subjects of resilience, communication skills, and assertiveness.

How Can Tech Companies Grow and Succeed in the New World of Partnerships with Alex Glenn

Sun, 23 Jan 2022 17:00:00 +0000

This episode features Alex Glenn, a proud dad, and founder of Partnerhub.app—a unique new marketplace and partner management solutions built for digital agencies to find, vet, manage and enable their partners. Alex dedicated his career to helping founders and teams to build and execute creative growth systems. Now, he’s helping digital agencies find strategic and referral partnerships using our community and Partnerhub.app

How Do You Make Onboarding Seamless and Business Processes Run Like Clockwork with Trent Dyrsmid

Sun, 16 Jan 2022 17:00:00 +0000

This episode features Trent Dyrsmid, a serial entrepreneur, husband, and father. He is the founder of BrightIdeas.co, Flowster, and a 7-figure eCommerce business. With almost ten years of experience with digital marketing and eCommerce, Trent eagerly shares his knowledge with others. Currently, he is helping founders, executives, and managers to create Standard Operating Procedures (SOPs), workflows, and automated processes so that hiring, onboarding, and delegation become dramatically easier and less expensive.

How to Set the Right Culture and Collaborate as a Team to Understand Your Customers Better with Jeff Rosenblum

Mon, 10 Jan 2022 00:30:00 +0000

This episode features Jeff Rosenblum, an advertising agency founder, and documentary filmmaker. He is widely regarded as one of the leading innovators in the field of digital marketing and has worked on teams that have helped revolutionize market research, publishing, sports broadcasting, and interactive advertising. As the Founding Partner of Questus, a digital marketing agency, he worked with some of the world’s most influential brands, including American Express, Bloomberg, Capital One, Discovery Channel, Disney, Driscoll’s, General Mills, Ford, ESPN, Suzuki Motorcycles, The NFL, Universal Orlando, Verizon and more.

How Can People with ADHD Turn it into a Superpower with Aron Croft

Thu, 06 Jan 2022 17:00:00 +0000

This episode features Aron Croft. He is an ADHD Coach at Hidden ADHD helping ADHDers not to hate work. His coaching helps them get promoted, identify better careers, or start side hustles, so they enjoy their work and live their best life.

How Can Brands Use Content to Break Down the Barriers of Buying with Rai Cornell

Sun, 02 Jan 2022 17:00:00 +0000

This episode features Rai Cornell, who studied Psychology and Human Behavior for ten years, intending to work as a therapist in the California prison system. Over time, her interests, and talents took her on a very different path. Today, she uses her thorough understanding of human emotions, reactions, and thought patterns to drive sales and engagement for top brands. Together with her team, she guides subscription brands to target audiences through every stage of resistance by answering all of their questions and objections before they even recognize them.

How to Solve Complex Problems in the Cloud with Chris Hood

Sun, 19 Dec 2021 17:00:00 +0000

This episode features Chris Hood, a passionate digital strategist, podcast host, and writer. He is the Head of Business Innovation & Strategy at Google. His thought leadership and strategic insights on digital and business transformation have fueled countless enterprises’ digital success. He keeps his pulse on the media and entertainment industry with strategic participation in our industry solutions and developing incredible digital experiences across all the mediums. He’s the host of That Digital Show, a weekly business podcast for Google Cloud, and his very own podcast, The Chris Hood Show.

How to Create Lifelong Fans that Drive Business Growth with Jon Picoult

Thu, 16 Dec 2021 17:00:00 +0000

This episode features Jon Picoult, the founder of Watermark Consulting is a renowned expert in customer experience. He helps businesses create raving fans that drive business growth by impressing their customers and inspiring employees.

A number of media outlets have featured his insights, including The Wall Street Journal, The New York Times, Harvard Business Review, and Forbes.com (where he regularly contributes). His new book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” debuted as an Amazon #1 New Release in its category.

How to Build Trust with Your Clients, Lower Attrition Rates, and Get Referrals with Aaron Burns

Sun, 12 Dec 2021 17:00:00 +0000

This episode features Aaron Burns, a tech enthusiast, a partner at GOAT Payments, and spent the last decade developing leadership models for greater morale and performance culture.

How to Future Proof Your Business to Survive and Profit from Radical Change with Jonathan Brill

Thu, 09 Dec 2021 17:00:00 +0000

This episode features Jonathan Brill, author of Rogue Waves. He is a speaker and advisor on resilient growth, decision-making, and innovation under uncertainty and prepares leaders to profit from radical change. He gives practical advice based on decades of experience as an entrepreneur and Fortune 50 tech executive at HP (Hewlett-Packard). He was also a managing partner of innovation for consultancies that developed over 350 products for clients like Samsung, Microsoft, Verizon, PepsiCo, and the US government.

How to Earn Customer Loyalty and Maintain High Employee Performance with Fred Reichheld

Sun, 05 Dec 2021 17:00:00 +0000

This episode features Fred Reichheld, founder of Bain & Company’s loyalty practice, which helps companies achieve sustainable results through improved customer and employee loyalty. He created the Net Promoter System℠ (NPS®) of management, which has been adopted by hundreds of leading companies. Fred explains how NPS helps companies become customer-centric, unleashing profitable growth by systematically converting more customers into promoters and fewer into detractors. His work in the area of customer and employee retention has quantified the link between loyalty and profits.

How Do You Encourage Subscription, Feedback, and Upgrade On Your SaaS Products with Sampath S

Thu, 02 Dec 2021 17:35:00 +0000

This episode features Sampath S, a Growth Strategist, helping SaaS companies with User Acquisition, Product Validation & Accelerating Growth without spending a dime. He's working with SaaS startups to Corporates (since '07) that generate $5K to $500K revenue per month.

How Do You Wire Essential Innovation Practices Into Your Company's DNA with Ben Bensaou

Sun, 28 Nov 2021 17:15:00 +0000

This episode features Ben M. Bensaou, a Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD, Fontainebleau, France. He served as Dean of Executive Education from 2018–2020. He was a Visiting Associate Professor at the Harvard Business School for 1998-1999, a Senior Fellow at the Wharton School of Management for 2007-2008, and a Visiting Scholar at the Haas School of Business at UC Berkeley for 2013-2015. His research and teaching activities focus on (1) how to create innovating capabilities and competencies as a way to build an innovating organization and culture; (2) innovation implementation and roll-out processes across the whole organization; (3) how to build social capital within firms; (4) new forms of organizations, in particular, networked corporations, strategic alliances, joint ventures, and value-adding partnerships; and (5) the impact of digital technologies on innovation. He addresses these issues from an international comparative perspective, with a special focus on Japanese organizations.

How Can Small Businesses Leverage Integration Marketing for Reliable Growth with Mark Joyner

Thu, 25 Nov 2021 17:00:00 +0000

This episode features Mark Joyner, the Founder of 30+ startups who now serves as the Founder and CEO of Simpleology — a web app that doubles your free time and cuts your workload in half by simplifying your life. He is often referred to as “The Father of Digital Marketing”. He earned this title for his pioneering role in the early days of online marketing. He started the first e-book publishing company, the first online ad tracking company, the second PPC search engine he developed while the guys from Google were still in college, and he invented the tracking pixel.

How To Focus on Building a Proactive Roadmap To Support eCommerce Business’ Growth with Jamie Huskisson

Mon, 15 Nov 2021 07:00:00 +0000

This episode features Jaime Huskisson, the CEO and founder of JH, an agency that focuses on helping e-commerce. They’re the top Adobe Gold Solutions Partner for Adobe Commerce (powered by Magento), consistently leading the way forward. Winner of four back-to-back Magento eCommerce Excellence awards for Best Mobile Commerce User Experience. He’s the lead organizer of the Meet Magento UK, the official Magento conference for the UK. The event features 500+ attendees, a world-class speaker line-up, and attendance from key Magento executives. It’s a conference that leaves attendees with a hundred ideas ready to implement.

How Can We Help Men Be Mindful of Their Emotions and Become Better Leaders with Mike Cameron?

Fri, 12 Nov 2021 07:00:00 +0000

This episode features Mike Cameron, an eight-figure CEO, ultra-marathoner, TEDx speaker, author, father, and expert on helping men connect with their emotions. The motivation behind this work stems from his partner's tragic death by an ex-boyfriend, a situation no one wants to find themselves in. He turned this tragedy around and realized his calling to help men handle their feelings better. He has worked with various nonprofits and charities to pave the way for a violence-free future. Today he designs programs to assist men in authentically tapping into their emotions using his Emotional Reconnection Practice.

How Do SaaS Teams Lower their Churn Rate with John Warrillow

Mon, 08 Nov 2021 07:00:00 +0000

This episode features John Warrillow, the founder of The Value Builder System™, a simple software designed for building the value of a company. The software is currently used by thousands of businesses worldwide. He is the author of the bestselling book, Built to Sell: Creating a Business That Can Thrive Without You, which was recognized by both Fortune and Inc magazines as one of the best business books of 2011. John hosts Built to Sell Radio, where he interviews hundreds of founders about their exit. Forbes ranked his podcast as one of the ten best podcasts for business owners.

How Do You Grow and Scale a Marketing Team with Kevan Lee

Mon, 01 Nov 2021 07:00:00 +0000

This episode features Kevan Lee. He leads the marketing team at Oyster, where he sets the strategy, vision, and direction for how they build the brand, drive awareness, create demand, and position the product. Oyster is a mission-driven B2B SaaS platform for Distributed HR, purpose-built to close the global talent gap. Prior to joining Oyster, Kevan led the marketing teams at Polly and at Buffer. His work at Buffer, where he spearheaded their growth from $5 million to $20 million dollars in annual revenue. He’s an experienced marketer with the figures to back it up, and he’s using that experience to solve challenging problems such as the one we are tackling today.

The 100th Episode: Unraveling Solutions and New Problems to Decode

Fri, 29 Oct 2021 07:00:00 +0000

What happens when people who love sharing knowledge and exchanging experiences come together? Conversations turned podcast! For this episode, the founders of How We Solve, a podcast meant to help e-commerce and SaaS businesses talk about how this platform came together where we’re headed next, and what can we expect from them. The group talks shares how a simple goal of learning from industry experts and finding tried-and-tested solutions that will solve your business problems has become a regular show. Join GQ Fu, David Henzel, Sean Li, and host Sam Waines as they talk about their journey to the 100th episode of How We Solve.

How Do You Build an Authentic Community with Greg Ashton

Mon, 04 Oct 2021 07:00:00 +0000

This episode is featuring Greg Ashton, CEO of GROW, the most popular direct-to-consumer community in the US. Through this community, he serves the new era of retail founders and marketers, through in-person events, online hangouts, masterclasses, and a 17k member newsletter.

How Do You Adopt a Mindset That Can Turn Every Problem Into an Opportunity with Tab Pierce

Fri, 01 Oct 2021 07:00:00 +0000

This episode is featuring Tab Pierce, the founder of multiple businesses, Tab moves an entrepreneur’s vision to reality through systematic mentorship. When his business faltered, his mindset did too, and he fell into a deep depression. Everyone he turned to for advice told him to “Shut your doors and walk away”. Over the next three years, he dedicated his time and strength to save the business and improve his personal decisions, allowing him to rebuild and strengthen his business and regain control of his mindset. Out of necessity, he developed what is called the Opportunity Pipeline, the systematic approach that allowed him to turn Caliber around quicker. Currently, he teaches people how to take their vision to something measurable. Through his personal coaching community, the “Refiners” and his book “UPSURGE: Wreckage to Triumph, Rebuilding Your Personal and Business Life”, he brings all of his experiences from overcoming his personal obstacles to help other entrepreneurs build the business and life that they see for themselves.

How Do You Create a Radically, Personalized Change in Customer Service with Mike McCarron?

Mon, 27 Sep 2021 07:00:00 +0000

This episode is featuring Mike McCarron, the Vice President of Customer Success at Gladly. He helps teams free their customer service reps from the constraints of delivering compelling service. Helping build the brand's greatest strategic advantage.

How Do You Build a High-performance SaaS Team with Nikhil Paul

Fri, 24 Sep 2021 07:00:00 +0000

This episode is featuring Nikhil Paul, the founder of We R Human. He helps tech leadership teams gain clarity through workshops and coaching programs. His goal is to guide high-growth teams and companies to strengthen their focus, culture, and execution.

How Do E-commerce Companies Optimize Their Accounting Process, at Different Stages of Their Business with Alan Chen

Mon, 20 Sep 2021 07:00:00 +0000

This episode is featuring Alan Chen, a Certified Public Accountant and one of the founding partners of FreeCashFlow.io. It’s the leading accounting and consulting agency based out of Los Angeles, California focused on helping one niche only, — those in the e-commerce space. The agency offers services related to business tax planning, sales tax filing and threshold strategies, cloud-based bookkeeping, and smart cash flow allocations to help businesses keep more of the profits made.

How Can Managers Working with Employees That Have Autism Spectrum Disorder (ASD) Help Them Excel and Be Productive with Dr. Temple Grandin

Mon, 13 Sep 2021 07:00:00 +0000

This episode features Dr. Temple Grandin who is well known to many for her trailblazing work as a spokesperson for people with autism and her lifelong work with animal behavior. She has been with Colorado State University (CSU) for over 25 years and has been referred to as the "most famous person working at CSU" by her peers. Her life’s work has been to understand her own autistic mind, and to share that knowledge with the world, aiding in the treatment of individuals with the same condition. British neurologist, naturalist, historian of science, and writer, Oliver Sacks referred to Dr. Grandin’s work as: “unprecedented because there had never before been an inside narrative of autism.”

How to Help Employees Take Better Care of Their Mental Health in the Workplace with Justin Dorfman

Mon, 06 Sep 2021 07:00:00 +0000

Justin Dorfman is Reblaze's Open Source Program Manager. He is also a bipolar who takes his time, sharing his experience on how he dealt with his mental health problems and succeed in his career. Professionally he is responsible for fostering the adoption of their project Curiefense in the cloud-native space. He also led similar initiatives for Gitcoin, Sticker Mule, & MaxCDN. Justin has contributed to Bootstrap, Font Awesome, jQuery, Nginx, GNU Bash, and many more. He also serves on the Selection Committee for Mozilla's Open Source Support (MOSS) program, as well as the Open Source Collective's board of directors. In 2017, he co-founded SustainOSS, which hosts events and podcasts for Open Source Software Sustainers.

How Can Small and Medium Businesses Create an Omnichannel Strategy to Help Them Bounce Back After the Pandemic with Aparna Khurjekar

Mon, 30 Aug 2021 07:00:00 +0000

Aparna Khurjekar is the Senior Vice President of Verizon Business Markets. She’s responsible for the company’s mid-market wireless and wireline offerings and Fios B2B. She works with a team of 3000+ sales professionals guiding their customers through their digitally transformed journeys with innovative managed solutions for total communications, connectivity, and collaboration. As businesses across all segments and industries anticipate a post-pandemic comeback, they are helping them adopt 5G and making sure small and medium and potential to create new opportunities and build new efficiencies.

How Do You Increase Conversion Amidst the New Cookies Policies of Google and Apple with Ben Parr

Mon, 23 Aug 2021 07:00:00 +0000

Ben Parr is President and Co-Founder of Octane AI, the all-in-one platform for engaging quizzes, data collection, and personalized Facebook Messenger and SMS automation. His team helped thousands of Shopify and Shopify Plus merchants to connect, convert, and retain customers by personalizing the customer journey and shopping experience. He is also the author of the best-selling book Captivology: The Science of Capturing People's Attention, named the top marketing book of 2015 by Strategy+Business Magazine.

How Do New Remote Teams Communicate Effectively with Liam McIvor Martin

Mon, 16 Aug 2021 07:00:00 +0000

This episode features Liam McIvor Martin who believes that remote work is the future. His focus is to help move companies to a remote setup or scale remote organizations towards success. He co-organized the Running Remote, a professional online community for remote work leaders looking to connect with others, grow their teams and run their businesses remotely. He is also the co-founder of TimeDoctor.com, one of the world's leading time tracking software for remote teams.

How Do You Unlock Your Team’s Potential for Growth with Julian Roberts

Mon, 09 Aug 2021 07:00:00 +0000

This episode features Julian Roberts who work with C-Level, senior executive, and high potential emerging leaders in organizations. He helps them unlock and enhance their leadership growth so that they can have a greater impact on their work, their life, and their world. His work is centered around helping leaders achieve what they can’t see yet, but deep down really want. He’s known for employing techniques related to building clarity and overcoming self-limiting beliefs, all while accomplishing critical business objectives.

How Can You Transform Customer Experience from Painful to Exceptional with Philippe Roireau

Mon, 02 Aug 2021 07:00:00 +0000

This episode features Philippe Roireau, the Vice President of Business Development & Partnerships at Gorgias. In his role, he guides businesses in finding an integrated helpdesk for their e-commerce brands to deliver personalized support and automation across multiple channels. A creative, passionate, and adaptable entrepreneur, he thrives in fast-paced business environments and international settings.

How to Reduce Constant and Back-to-back Meetings to Improve Productivity with Shauna Moran

Mon, 26 Jul 2021 07:00:00 +0000

This episode features Shauna Moran, a transformational coach for entrepreneurs, leaders, and teams of fast-growing distributed companies. As an executive and leadership development coach, she spent eight years researching and studying leadership and remote teams, and she applied what she learned in the real world.

How Do You Set Your Objectives and Key Results for Success with Joris Moons

Mon, 12 Jul 2021 07:00:00 +0000

Joris Moons is an innovative and creative thinker with a broad and realistic view of all corporate activities, specifically integrating these activities into something that adds value. He integrates his long-term, creative thinking when helping teams build solid OKRs. He's a die-hard golfer and incorporates golf in everything he does.

How Do You Determine, Plan and Own Your Exit with Saud Juman

Mon, 05 Jul 2021 07:00:00 +0000

Saud Juman is a repeat entrepreneur. His last venture, PolicyMedical was acquired by Susquehanna Growth Equity. He is currently scaling RockitShip, a start-up he Co-founded with 2 other partners. His decision came after his exit at PolicyMedical. After that, his transformation from human doing to becoming a human being again pushed him to go back to the entrepreneurial game. Saud is an advisor, investor, and speaker who talks about Owning Your Exit story with entrepreneurs, executives, youth, and students. He focuses on sharing how beneficial it is to get ahead of forced change and proactively navigating your pivots.

How to Build Long-term Relationships with Your Customers at Scale with Kate Nightingale

Mon, 28 Jun 2021 07:00:00 +0000

Kate Nightingale is a consumer psychologist, human brands expert, and founder of Style Psychology Ltd, a HUMAN experience consultancy with a twist. Their work takes on a new view on consumer business stemming from an old view of the human.

How to Create a Successful Partnership Program for your Business with Marcus Cauchi

Sun, 20 Jun 2021 07:00:00 +0000

Marcus Cauchi works with C-level executives of technology vendors who recognize that success is not a function of having a huge sales team or dozens of channel partners but those who see it as having a shared vision, goals, who are committed to collaborating effectively, efficiently, and consistently to discover new opportunities.

How to Create an Omnichannel Marketing Strategy with Ashley Scorpio

Mon, 14 Jun 2021 10:00:00 +0000

Ashley Scorpio is a seasoned digital strategist and experienced political aide with expertise in communications, government and public relations, marketing, advertising, and partnerships. Over the years, Ashley has worked with a variety of brands, industry leaders, and organizations in creating full-funnel performance marketing campaigns across multiple channels. She is currently the vice-president of partnerships at Hawke Media.

How to Reposition Your Business with Chala Dincoy

Mon, 07 Jun 2021 01:45:00 +0000

Chala is the founder and CEO of The Repositioning Expert, a division of Coachtactics. She is a marketing consultant, an author, public speaker, and has been a featured expert on ABC, Fox, NBC, and CBS. Her passions lie with her family, scuba diving, working out, and her Kindle addiction.

How to Position Your Website with Dave Schneider

Mon, 31 May 2021 01:00:00 +0000

Shortlist, a list building agency, helps their clients by generating a healthy backlink profile and getting them featured on websites generated through guest blogging. Shortlist has a unique story in that they had wonderful positioning, lost it, then found it again. Today, Dave Schneider (cohost of How We Solve and head of Shortlist), talks about what lessons he learned during this process.

How to Grow without Spending Money on Ads with Aaron Krall

Mon, 24 May 2021 01:35:00 +0000

Read the detailed show notes on our website.

Aaron helps SaaS companies achieve scalable, predictive growth. If you are looking for proven systems and framework which you can implement into your business, reach out to Aaron on his website or check out his Facebook group. Reach out on Facebook if you want some great resources available from Aaron

How to Implement EOS Worldwide with Mike Paton

Mon, 17 May 2021 10:41:11 +0000

Mike has been gleaning information and learning about business from entrepreneurs since he was young. These days, he is giving back as an award-winning speaker, a certified EOS Implementor®, a Global Ambassador for EOS Worldwide, and as a best-selling author.

How to Become a Better Futurist with Jeremy Goldman from Futureproof

Mon, 10 May 2021 11:01:08 +0000

Jeremy is a futurist, a keynote speaker, host of the podcast Futureproof, and author of the book “Going Social”. He’s also a social media expert, entrepreneur and a strategist. Recently, he started his own management consultancy and branding/communications agency called Firebrand Group, which focuses on personal branding rather than business branding.

How to Focus on Financial Literacy in Your Business with Michael Rose

Mon, 03 May 2021 14:33:02 +0000

Michael is a scientist, a speaker, an author, and the CEO of Mojo Media Labs.

How to Sell Without Your Ego with Michael Hanson

Mon, 26 Apr 2021 02:00:00 +0000

Michael Hanson is the founder of Growth Genie, a sales consulting firm that empowers B2B sales teams to have better conversations and get the attention of their ideal customers.

How to Turn Your Customer Service Center into a Profit Center with Louis Lavedan

Mon, 19 Apr 2021 07:00:00 +0000

Louis Lavedan is the strategic partner manager at Gorgias. Gorgias is an ecommerce help desk company which focuses on helping streamline and focus customer service teams and departments.

How to Bring Back Customers Who Have Abanonded their Carts with Lisa Popovici, from Cartloop

Mon, 12 Apr 2021 05:03:59 +0000

Lisa is the cofounder and COO of Cartloop, a brand sales and support team in one app. Cartloop focuses on having a team of real people convert abandoned carts by texting shoppers.

How to Put Your Buyers First with Daniel Viduya of TaskDrive

Mon, 05 Apr 2021 07:00:00 +0000

Daniel is the general manager at TaskDrive. TaskDrive focuses on helping B2B sales and marketing teams with their lead research, in order to let those sales and marketing teams focus on their field of expertise: sales and marketing.

How to Optimize Your Business Plan with Irit Eizips

Mon, 29 Mar 2021 07:05:00 +0000

Irit is the Chief Customer Officer and CEO at CSM Practice, an organization which has helped companies increase retention, improve customer satisfaction, grow customer ethicacy, and bottom lines. She has retained the title of top customer success and CX strategists for multiple years, since 2013.

How to Become a Confident and Effective Leader with Darren Reinke

Mon, 22 Mar 2021 07:00:00 +0000

Darren is the founder of Group Sixty, which is a coaching and training company for executives, based out of San Diego. His mission is to help leaders and executives find their drive and passion so they can run their businesses in a more authentic way.

How to Build a Recruiting Organization with Andrew Bartlow from Series B Consulting

Mon, 15 Mar 2021 07:00:00 +0000

Andrew is a thought leader in organization effectiveness as well as the co-author of the book, Scaling for Success: People Priorities for High-Growth Organizations. He is a wealth of information regarding hiring and organizing businesses for growth and success

How to Monetize Your Position as a Thought Leader in a Space with David Dulany

Tue, 09 Mar 2021 08:16:36 +0000

David Dulany is the thought leader in the sales development representative (SDR) space. He is also the founder and CEO of Tenbound, a research and development firm focused 100% on the sales development industry. Over the past few years, this industry has exploded. How do you become a thought leader in an industry that is always evolving and growing?

How to Compare Big and Small Agencies with Megan Ingram

Mon, 01 Mar 2021 07:05:00 +0000

Megan Ingram has worked with both big agencies and is currently running her own smaller agency. Today, she talks about the difference between bigger agencies and smaller ones and what she does in order to make her agency run well.

How to Optimize Your Local SEO with Darren Shaw of Whitespark

Mon, 22 Feb 2021 05:16:34 +0000

Darren is a SaaS entrepreneur, SEO expert, speaker, and podcaster. He leads research initiatives, and contributes to a number of search marketing publications. In addition to his passion for SEO, he also loves coffee, fancy socks, and traveling.

How to Utilize YouTube as a Business Owner with Stephan Spencer

Mon, 15 Feb 2021 07:00:00 +0000

Stephan Spencer is an SEO expert and is the co-author of “The Art of SEO” and hosts two podcasts.

How to Organize an Online Event with Alexander Theuma of SaaStock

Mon, 08 Feb 2021 07:00:00 +0000

Alexander Theuma is the founder of SaaStock. SaaStock is a convention and organization built around the goal of helping SaaS businesses and entrepreneurs build, grow, scale, and connect with peers. The SaaStock Remote 2021 Conference is a global virtual event that will be held on February 23 - 25 (content sessions) and March 3 - 4 (networking). You can find more information at SaaStock Remote.

How to Run a Channel Partner Program with Nikita Zhitkevich

Mon, 01 Feb 2021 05:32:32 +0000

Read the detailed show notes on our website.

Resources about partner programs that Nikita recommends:

Hubspot’s Ultimate Guide to Channel Sales is a great resource
The CRN website reports on a lot of news in IT partnerships
Partnerstack articles

Nikita Zhitkevich has been with Partnerstack for over four years now. Partnerstack is a platform that helps businesses and brands manage their partnerships. They also aid in building new revenue channels by empowering each of their partners to succeed. Partnerstack has made quite a name for themselves since they’ve formed and has grown exponentially since that time.

How to Become an Under-the-Radar Leader in your community with Dov Gordon

Tue, 19 Jan 2021 07:10:00 +0000

Dov went to the school of hard knocks, learning lessons throughout his youth until he could forge his own path. He is the CEO of ProfitableRelationships.co. He has developed his own system, which he calls “The Alchemy Network'' where like-minded people can meet and work toward similar business goals.

How to Innovate Without Spending Money with Simon Severino from Strategy Sprints

Thu, 14 Jan 2021 07:33:58 +0000

Simon has coached teams of executives from some of the smartest brands around the world. His mission is to help executive teams find their passion and double their revenue in only three months. In addition to being a successful business owner, Simon has years of experience as a growth advisor and strategy consultant.

How Live Chat Increases Conversion Rates with Derric Haynie

Thu, 07 Jan 2021 07:00:00 +0000

Derric Haynie is an entrepreneur who is passionate about helping other entrepreneurs, marketers, and startups with their business game. He is a professional speaker and blogger who focuses on topics like digital marketing and how to grow your business

How to Build and Rebuild a Business After Tragedy with Nadine Artemis

Mon, 28 Dec 2020 07:00:00 +0000

Nadine is an aromacologist as well as the founder of Living Libations, a business which offers a line of elixirs, essential oils and serums for botanical health as well as beauty products. Nadine and her products have been featured in The New York Times, The National Post and The Hollywood Reporter.

How to Get Into the Fitness Business with Matthew Januszek from Escape Fitness

Mon, 21 Dec 2020 09:00:00 +0000

Matthew is the co-founder of Escape Fitness, and Host of the Escape Your Limits weekly podcast, a show interviewing leaders in the World of Health and Fitness.

How to Start a Business in a Brand New Market with Catharine Arnston from ENERGYbits

Mon, 14 Dec 2020 07:00:00 +0000

Catharine started ENERGYbits after her sister was diagnosed with breast cancer and was advised by her oncologist that an alkaline diet would help her heal. Catharine immediately sprung into action to help her sister research alkaline foods, and in the process, she discovered algae.

How to Sell Skin Care Products Online with Doctor Trevor Cates of The Spa Dr.

Mon, 07 Dec 2020 07:00:00 +0000

Dr. Trevor Cates, founder and owner of The Spa Dr. LLC, and the author of the #1 bestselling book Clean Skin From Within. She is known, as “The Spa Dr.” after working in world-renown spas and was the first woman licensed as a naturopathic doctor in the state of California.

How to Destigmatize Hemp with Mara Gordon of Aunt Zelda’s

Mon, 30 Nov 2020 07:05:00 +0000

Mara Gordon is the co-founder of Aunt Zelda’s™, The Oil Plant (TOP), Calla Spring Wellness, and Zelda Therapeutics (now Zelira Therapeutics). She is a cannabis advocate, entrepreneur, and researcher.

How to Normalize Men’s Health and Skin Care with Kelley Thornton from Tiege Hanley

Mon, 23 Nov 2020 07:00:00 +0000

Kelley is the founder and CEO of Tiege Hanley LLC, Uncomplicated Skin Care for Men®. In addition, he is an entrepreneur that values creativity, hard work, honesty, people and data.

How to Build a Brand with Adi Arezzini of Teami

Thu, 19 Nov 2020 07:00:00 +0000

Adi Arezzini is the co-founder of the tea and wellness company Teami Blends! She started her company at the age of 23 right after serving in the Israeli Army.

How to Get Product/Market Fit with Paul Finch from Growth Studio

Mon, 09 Nov 2020 07:15:00 +0000

Read the detailed show notes on our website.

Problem: How do startups know when they have product/market fit?

Paul Finch is the co-founder of Growth Studio, a company that helps startups get product/market fit, launch to market, and get funding. While Paul doesn’t believe that there’s a formula to figure out if you have product/ market fit (as a startup), he does believe there are signs. Growth Studio helps startups realize what these signs are and guides them toward the right track.

How to Acquire Users and Sales for SaaS Companies with Aaron Krall

Mon, 02 Nov 2020 07:00:00 +0000

Read the detailed show notes on our website.

Aaron Suggests Checking Out:

The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies, by Chet Holmes

Aaron helps SaaS companies to achieve scalable, predictive growth and are looking for proven systems and frameworks they can implement into their business to increase revenue and build a scalable SaaS.

How to Save Time with Productive Automation with James Rose

Mon, 26 Oct 2020 07:30:00 +0000

Jimmy works in automated content & document collection for marketing agencies, accountants & finance brokers. He helps busy professionals and business owners create more free time through systems, productivity & automation

How to Effectively Scale an Agency with Chase Clymer

Mon, 19 Oct 2020 07:00:00 +0000

Chase Clymer is the Co-founder of Electric Eye, an agency that increases sales for ecommerce brands. Chase is also the host of Honest Ecommerce, a weekly podcast, community & educational resource providing online store owners with honest, actionable advice to increase their sales and grow their business.

How to Form a Successful and Productive Mastermind with Aaron Walker

Mon, 12 Oct 2020 07:00:00 +0000

Read the detailed show notes on our website.

Aaron is a successful businessman and owner of eight businesses. Aaron has been in a personal Mastermind with his friend, financial guru, Dave Ramsey for over two decades. Aaron incorporates education and learning opportunities into his daily routine, remaining informed of the latest tools and trends available, which he shares with the men on ISI Mastermind Group.

Plan, Build, and Scale

QUOTE: “It gives you more of an opportunity to touch people with your skill or your craft or your trade or your niche market, whatever it is that you’re trying to do.”

Plan

Figure out your message
Develop the business model that works best for you
Find your target market

Build

Lead generation: reaching out to people in your network
Your groups will be your best salespeople, as they encourage their friends and colleagues to join.

Scale

Does scaling align with your personal mission?
Can you scale from a distance?

A few resources on business and mastermind groups that Aaron suggests:

The Mastermind Playbook
Never Split the Difference: Negotiating As If Your Life Depended On It by Christopher Voss
Conscious Capitalism, With a New Preface by the Authors: Liberating the Heroic Spirit of Business by John Mackey and Raj Sisodia
Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz

How to Ensure Remote Team Productivity with John Xie

Mon, 05 Oct 2020 07:00:00 +0000

John Xie is the CEO of Taskade, a company that helps teams stay competitive in the modern workplace by cutting down the unnecessary friction in planning, organizing, and decision making.

How to Start a Subscription Box Service with Liam Brennan

Thu, 01 Oct 2020 14:30:00 +0000

After seeing what Birchbox did with subscription based make-up products, Liam and two of his long time friends decided to do the same thing with dog treats and toys. They grew up together and they knew that they wanted to start a business together as well. So Liam took the knowledge he had gained from his previous entrepreneurial endeavors and started BusterBox.

How to Value and Exit your Business with David Newell

Mon, 28 Sep 2020 07:00:00 +0000

David is an internet entrepreneur with a passion for self-discovery, internet businesses, and mergers & acquisitions (M&A).

How to Get Into Blog Monetization with Harsh Agrawal

Thu, 24 Sep 2020 07:00:00 +0000

Harsh Agrawal has spent over ten years blogging and helping numerous individuals grow their careers. He completed engineering in I.T. stream (2008) and, by the end of his final year, was placed in one of the most reputed I.T. Companies: Accenture. He considers himself an accidental blogger and engineer by education.

How to Run an Ethical Jewelry Business with Niki Grandics

Mon, 21 Sep 2020 07:00:00 +0000

At their core Enji and Niki Grandics believe love means taking action. In a sea of mass produced, nearly identical pieces, they’re on a mission to bring you something different, something timeless and true to your heart. They create custom jewelry, one of a kind treasures ready to wear, and modern designs using traditional techniques and responsibly sourced precious metals, diamonds, and gemstones.

How to Secure a Patent for Your Invention with Rob Kessler

Thu, 17 Sep 2020 07:00:00 +0000

Rob Kessler is the inventor and co-founder of Million Dollar Collar, a relatively simple solution to an often overlooked problem which became glaringly obvious after viewing his wedding photos. He experienced extreme frustration from tugging at his brand new, freshly pressed shirt all day long but still left his shirt looking sloppy on the biggest day of his life. Three years of R&D and patenting of the product lead the passionate tie hater down an interesting journey.

How Digital Marketing Works on the Local Level with Douglas James

Mon, 14 Sep 2020 07:00:00 +0000

Douglas James is on a mission to help small businesses change the way they do digital marketing by merging traditional marketing means with the digital world. After spending some time in the military as a corpsman, he realized his calling in life: to help people. Even to this day, his goal for his digital marketing platform is to help businesses and business owners get seen, so they can help the public. Today he’s here to talk about how to tackle digital marketing and how to do so in a more meaningful way.

How to Create a Personalized App for Different Customer Avatars with Elizabeth Dodson

Thu, 10 Sep 2020 07:00:00 +0000

Elizabeth is a technology entrepreneur with successful skills in business development, sales, marketing and finance. She has over 20 years of successful management of revenue producing partners.

How to Pivot in Crisis with Charles Gaudet

Mon, 07 Sep 2020 07:00:00 +0000

Charles Gaudet is the author of “The Predictable Profits Playbook: The Entrepreneur's Guide to Dominating Any Market and Staying on Top. “ He's been an entrepreneur since the age of 4, created his first multi-million dollar business at 24, and has helped others generate millions with his strategies.

How to Market a Women’s Clothing Product with Laura McGuire

Thu, 03 Sep 2020 07:00:00 +0000

Laura loves telling brand stories and leading brainstorms to inspire ideas from anyone and everyone. With 159 types of marketing, she spent years looking for the smart resources. Laura has worked with over 25 B2C & B2B brands, managing million-dollar marketing budgets, and budgets that fit literally in a pocket (like the one that launched Hipstik).

Producing, Marketing and Selling Unique Handmade Soap with Simon Driscoll

Mon, 31 Aug 2020 07:00:00 +0000

This episode is featuring Simon Driscoll, founder of UBX skin Care. He spent years researching simple natural ingredients that have proven over the millennia to work effectively with different skin types.

How to Transition from Consulting to a Product-Based Company with Matthew Black

Thu, 27 Aug 2020 07:00:00 +0000

With 12 years in tech, Matthew cut his teeth developing some of the world’s first social networking sites for MTV and Viacom, and moved on to DoubleClick, which was later acquired by Google. As a 2x startup founder, he coined his path as a Hackerpreneur - hacking growth and building products that users love. For the last two years, Matthew has worked to educate some of the biggest brands on the value of chatbots, developed several bots in partnership with leading agencies, and perfected the art of advertising Messenger bots.

WhoIsBlackOps.com/About

How Do We Optimize The Unique Mix Caused By Our People, Processes, and Systems with Brett Li

Mon, 24 Aug 2020 07:00:00 +0000

Brett (the VP of Marketing of Tonkean) is highly motivated and passionate about bringing innovative products to market.

How to Build A Food Brand From Scratch with Ella Rauen-Prestes

Thu, 20 Aug 2020 07:00:00 +0000

Ella has 25 years of International Telecom Trading experience in first tier global companies as well as a BSc Computer Science, MSc in Marketing and MBA (suma cum laude graduate, honors student). She is fluent in English, Spanish, Italian and Portuguese as her mother tongue.

How to Build an 8-Figure Ecom Business with John Yoon and Richard Yancey

Mon, 17 Aug 2020 07:00:00 +0000

Read the detailed show notes on our website.

This episode is featuring John Yoon and Richard Yancey. They run Verum Ecom and their goal is to provide their customers with nothing less than the highest-quality content to help take their dropshipping business to the next level.

How people can people reach John and Richard:

Website: Verum Ecom

YouTube: Verum Ecom

Facebook Group: VerumEcom

Building a Public Benefit Corporation with Dr. Vanessa Bouche

Thu, 13 Aug 2020 07:00:00 +0000

Dr. Vanessa Bouche is a professor of political science and cofounder of Savhera. Their aim is to provide customers with premium essential oil products that contribute to wellness, justice, and sustainability at home and around the world.

How to Free Time and Energy Through Sales Automation With Jeroen Corthout

Mon, 10 Aug 2020 14:00:00 +0000

The main thing we want to solve, is that we want to free up energy from tasks that don’t really need that energy. Some of the really basic follow-up that you do over and over again. To make sure we eliminate a lot of the time spent on that and make sure we can redirect that time toward things that add more value. Not that this is not valuable, but it’s something that doesn’t need human energy every day.

Startup Strategic Positioning Strategies with Marvin Liao

Mon, 03 Aug 2020 14:00:00 +0000

How do you make yourself stand out in the crowd, when there are a sea of competitors, vying for the attention of the same market as yourself? What makes you stand out in the crowd?

When you’re trying to establish your position, you need to find out where you or your business stands in terms of the market you are seeking. Marvin compares this experience to being in a

red ocean versus a blue ocean and joins us on the podcast today to talk about positioning.

Becoming an Expert at Cold Sales and Lead Generation With Manuel DE Vits

Fri, 24 Jul 2020 14:00:00 +0000

Learn how Manuel’s approaches business relationships differently by creating sales without asking someone to buy, and the social media platforms Manuel recommends to be active on.

How to Keep up With Privacy Policies With Donata Kalnenaite

Fri, 17 Jul 2020 07:00:00 +0000

Problem: The difficulties of constantly updating your privacy policy.

A lot of companies are using templates online or taking privacy policies from their competitors but this isn’t necessarily the best practice for your specific company.

● Do you need to comply with GDPR?

● What are the regulations and privacy laws in your country?

● How does your target market feel about their online privacy?

How to Run a Business in a Highly Regulated Industry With Travis Steffen

Fri, 10 Jul 2020 07:00:00 +0000

Travis is no stranger to running a business while under the scrutinizing eye of others. Having come from a business in gambling, he hopped over to the world of legalized cannabis by becoming the CEO of GrowFlow, a software suite designed specifically to help cannabis operators run their business smoothly.

How Do You Develop and Sell a Food-Based Product With Anna Szymanowska

Fri, 03 Jul 2020 06:00:00 +0000

Food-based products can come with their own set of issues. Today we are joined by Anna Szymanowska, the founder of Fighter Shots, a ginger-based energy drink which helps boost your immune system and well-being. Today she is sharing her story and the story of Fighter Shots, to help entrepreneurs break into the food-based product business.

Optimizing Customer Experiences With the 4 CX Pillars With Adrian Brady-Cesana

Fri, 26 Jun 2020 07:00:00 +0000

Problem: How to optimize customer experiences to reduce customer churn? Adrian is a customer service guru. He has built his business around the importance of customer experiences. Today we’re going to talk about how you can reduce your rate of customer churn.

How do you slow down the number of customers that switch from your service to a different one or swap from your product to a competitor’s product?

Product Development for Niche Markets with Andrew Zhao

Fri, 19 Jun 2020 07:00:00 +0000

Andrew Zhao and his company, Throwlights, see LED light shows as performance art, and as such, he knows that with the right tools, ingredients, and exposure, light shows can be seen more as mainstream art instead of an underground art form. He shares with us today how he built his business from the ground up.

Find Customer Sentiment and Heighten Customer Experience With Amas Tenumah

Fri, 12 Jun 2020 07:00:00 +0000

Amas and his team have a unique way of getting in peoples’ heads, even without questionnaires or tools. When they are faced with complicated problems, Amas forces himself to take a step back in order to see the big picture, especially if their client (and their client’s customers) are looking for dramatic changes.

How to Deal with an Influx of Customers with Robby Blanchard

Fri, 05 Jun 2020 07:00:00 +0000

Robby Blanchard is a Clickbank expert as well as the founder of Commission Hero. Robby measures his customer satisfaction and success based on what the support tickets are saying. He loves the input of critiques and while their customers won’t tell him (personally) what issues they are having or what they don’t like, they will tell his support team. All of this feedback allows him to fix those problems so he can be a better course owner, and a better business owner.

How Agencies Can Reevaluate and Reposition Themselves During Challenging Times

Fri, 29 May 2020 07:00:00 +0000

Rachel has over ten years of experience doing marketing and partnerships and has worked in a number of different industries: nursing, finance, construction, and with start-ups. At Ecommerce Partnerships, Rachel works with eCommerce agency owners and helps them build retainer models, boost lifetime values, and put structures in place (which will aid them to scale profitably in the future).

How to Cater to Different Customers with Justin and Milana Atlan

Fri, 22 May 2020 07:00:00 +0000

Justin and Milana Atlan are cofounders of Clickbank University. The parent company, Clickbank, is the world leader in performance marketing of digital products with over six million clients and distribution in 190 countries. Clickbank University is an education platform that has helped over seventy thousand students learn about and build digital businesses around their passions.

Justin, Milana, and Clickbank are trying to help as many people, as they can, with their digital, SaaS, or online products. They work with customers from different backgrounds and experience in the digital marketplace.

How to Validate the Need for Your Product or Service With Mike Potter

Fri, 15 May 2020 07:00:00 +0000

What is Rewind?

Rewind was founded in 2015 by Mike Potter and James Ciesielski. It is a service which protects data driving your business, from a simple side hustle to a successful venture. Their focus is on backing up data which lives in the cloud – specifically in apps like Shopify, BigCommerce, and QuickBooks Online.

Category Discovery and Category Design (Positioning) with Mark Organ

Fri, 01 May 2020 14:00:00 +0000

To Mark, the term” category creation” is often mislabeled. He would rather refer to it as category discovery, in the same way that archaeologists discover ancient cities and relics, he and his team at Influitive discover categories and trends. Mark first finds a group of people that he thinks will become powerful and numerous because of important trends that are happening in technology and society.

How to Improve Your Web Development Process With Peter Mesarec

Fri, 24 Apr 2020 11:00:00 +0000

Today I’m talking with Peter Mesarec, an experienced marketing consultant and an SEO expert at Seos.si. He is also a fellow podcaster, with a show called Time for Marketing. Peter is

passionate about SEO and has over 10 years of experience in the field. His professional journey started when his brother opened an online shop. In order to solve their issue of no traffic and no sales, Peter dove headfirst into the SEO market to rescue their fledgling e-commerce store.

Today's problem to solve is: How to improve your web development process!

How Do You Scale Your Business If You Are Completely Remote?

Fri, 17 Apr 2020 11:00:00 +0000

Read the detailed show notes on our website.

Together with partners David and Mark, GQ has been running LTVplus for two years. He was lucky enough to have found his passion after landing a job in customer success prior to LTVplus.

How do you scale your business if you are completely remote?

GQ says the first step is to understand what the core positions or the core roles in your business are. Because there are so many options with remote workers, you need to narrow down the candidates based on what you need from them. Tune in to hear more from GQ.

How to Operate Remotely During an Emergency with Liam Martin

Fri, 10 Apr 2020 11:00:00 +0000

Problem: How do you get your team to work remotely during an emergency situation, like this?

Liam has had to refocus his efforts on making sure everyone has the ability to work remotely during this weird time. While things are chaotic now, he is sure that we can get through all of this together.

Like everyone else, Liam, his cofounder Rob, and Time Doctor have lost funds and have had to readjust their events and lives due to what is currently happening. Conferences have had to be canceled, rescheduled, and altered. In fact, Time Doctor is now leading an online event called, “Remote Aid” in lieu of the in-person conference which was planned in April. Adjustments need to be made (for individuals as well as businesses) and that is one way that Time Doctor can help you.

How To Build a Business with Agencies with John Crestani

Fri, 03 Apr 2020 11:00:00 +0000

How do you manage employees? If you’re like John Crestani, you don’t want to have to manage employees.

John is the founder of the Super Affiliate System, a blueprint that helps you start your home-based affiliate marketing business. John has made a promise to himself, that he is determined not to hire any employees while continuing to double his business. But how does he do it?

John has joined the How We Solve podcast today to tell us all how he has successfully run his business without any employees to manage.

How to Build a Company and a Product Customers Want w/ Shahram Anver

Fri, 27 Mar 2020 11:00:00 +0000

Have you thought about starting your own company but have hesitations? Do you have a concept but aren’t sure if you should pursue it?

Well, on today’s episode, I interviewed Shahram Anver, CTO and co-founder of DataCue (a software solution that creates personalized experiences for your customers across your website and email).

He came on the podcast to talk about how he started DataCue, what advice he has for brand new entrepreneurs, his take on hiring remote workers, and the lessons he has learned from running a SaaS startup and going into business with his wife.

How to Scale the Unscalable w/ Tim Richardson

Fri, 20 Mar 2020 11:00:00 +0000

Scaling. It’s an issue every growing business, and every entrepreneur will come up against. How do you do it?

That’s exactly what Tim Richardson managed to do for We Make Websites — when he started working there in 2016, they had 12 employees. He was quickly promoted to Head of Growth and now, just 3 years later, they have 65 employees.

He came on our How We Solve podcast to tell us all how to scale the unscalable.

What we talked about:

About We Make Websites
Problem: Scaling the seemingly unscalable (talent)
Pretending like there is a template path to growth is irrational
Step 1: Recognize the problem
Step 2: Establish a culture
Step 3: Then move to hiring
Go-go-go start-up mentality
Double-down on your niche

A few resources Tim suggests:

How to reach Tim:

LinkedIn: Tim Richardson
Instagram: @yourbasketisempty
Tim’s Podcast: Your Basket Is Empty
Your Basket Is Empty website

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

Everything Entrepreneurs Need to Know About Forums w/ Tom Krieglstein

Mon, 03 Feb 2020 05:00:00 +0000

Perhaps you’ve thought about joining a forum or a mastermind group before - or maybe you’ve even considered starting one.

Well, I interviewed the Forum Launcher (literally his title). Meet Tom Krieglstein, who just launched his 33rd forum.

He came on this episode to tell entrepreneurs everything they need to know about starting or joining a forum.

Tom is the founder of Swift Kick, where he provides leadership programs for over 650 colleges and corporations across the US, including the US military and Disney. For the past 8 years, he’s been launching forums with YPO, EO, YEC and even Ted.

What we talked about:

Tom’s backstory
How Tom got started building forums
So, what is a forum?
How Tom structures forums
The monthly meetings
They break down yearly goals into quarterly actions
Main roles within a forum

Check out these resources we mentioned during the podcast:

facebook.com/groups/TheForumLauncher/

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

The Ultimate Guide to Acquiring & Managing a Remote Team w/ Joshua Chin

Mon, 27 Jan 2020 05:00:00 +0000

As your business begins to scale, managing and acquiring remote teams can become increasingly difficult.

Joshua Chin knows — his company, Chronos Agency, grew from a side hustle to 60 employees in 2 years, spread across multiple countries.

He came on the How We Solve podcast to discuss what he’s learned about acquiring, growing, & managing a high-performing remote team.

About the guest:

Josh is the founder of Chronos Agency, a leading e-commerce marketing agency comprised of a team of 50. They are responsible for generating multiple 8-figures in trackable e-commerce revenue for clients. The agency specializes in scaling with high-growth e-commerce brands utilizing email, SMS, and conversational marketing.

What we talked about:

Problem A: Hiring a scaling team within a remote environment
Talent acquisition in a remote environment is similar to digital marketing.
1: Narrow your search
2: Tailor your acquisition process to your culture
3: Filter candidates
Problem B: Managing a team in a remote environment
1: Manage KPIs when hiring a remote team
2: Have a system + tools to track KPIs
3: Physical meetups

The resource we mentioned during the podcast:

Rework, from the team at Basecamp

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

How Entrepreneurs Can Start Pricing for Value w/ Paul Klein

Mon, 20 Jan 2020 05:00:00 +0000

If you’re an entrepreneur, there’s no doubt you’ve struggled with pricing: How do you ensure you’re charging the best rate for your services and offerings, without leaving money on the table?

On this episode, we invited Paul Klein to explain positioning and pricing for entrepreneurs.

He’s a positioning expert, entrepreneur, and business consultant. He also hosts his own podcast — Pricing is Positioning.

What we talked about:

Paul’s backstory
The problem: ‘Most people undervalue their expertise’
Step 1: Identify which type of service business you want to be
Step 2: Price on value
Step 3: Control the comparison
Step 4: Anchor high
Pricing on value will set you apart from people who are selling from their own wallets.

Check out these resources we mentioned during the podcast:

Jonathan Stark
Implementing Value Pricing: A Radical Business Model for Professional Firms, by Ronald J. Baker
Pricing Creativity, by Blair Enns
Pricing is Positioning podcast

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

5 Steps to Positioning Your Product w/ April Dunford

Mon, 13 Jan 2020 05:00:00 +0000

Read the detailed show notes on our website.

Most of us know that positioning is the foundation of marketing. But actually doing positioning? That’s a harder task.

April Dunford joined us on the How We Solve podcast to discuss her 5-step process for helping brand position so customers are rushing to buy your product.

April is the Founder of Ambient Strategy and author of Obviously Awesome.

What we talked about:

Problem: Positioning is foundational. But how do you actually do positioning?
Market category
Competitive alternatives
Unique features
Value that you can deliver to customers
Which customers are you trying to sell to
The 5 steps of positioning:
Step 1: Make the right comparison
Step 2: Ask, ‘How do those features add value for my customers?’
Step 3: Understand why your best customers care so much about those features
Step 4: Find your market, & position your product within that context
Step 5: Test

Check out these resources we mentioned during the podcast:

Positioning: The Battle for Your Mind — by Al Ries & Jack Trout
The Four Steps to the Epiphany — by Steve Blank
The Jobs-to-be-Done Handbook: Practical techniques for improving your application of Jobs-to-be-Done — by Chris Spiek & Bob Moesta
Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It — by April Dunford

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

How Startups Can Create a Customer-Centric Product w/ Romain Lapeyre

Mon, 06 Jan 2020 06:00:00 +0000

At Gorgias, Co-founder and CEO, Romain Lapeyre, is focused on building 1 solution — the exact solution his customers want.

He came on the How We Solve podcast to explain his 3-step process to creating the exact solution to the exact problem your customers have.

What we talked about:

Romain’s backstory
Gorgias 2.0
The challenge: Building the exact solution your customers are seeking
How do we listen to our customers at scale?
Step 1: Collect & measure data
For Gorgias, they use these inputs to collect data
Step 2: Classify feedback
Step 3: Build according to what was requested
Romains 60-40 approach
How do you know what measurements to use?
Stay away from vanity metrics
Establish a few North Stars metrics

A few resources Romain suggested:

The Lean Startup — a must-read book for any startup
Personal MBA — Romain said this book is worth his entire MBA
Higher Output Management — by Andrew S. Grove, former Intel CEO

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

2 Ways to Face (& Beat) Disruption w/ Rishi Sharma

Mon, 23 Dec 2019 05:00:00 +0000

Companies who focus on the “what” and the “how” are seconds away from being disrupted. It’s not what and how that matter. It’s “why” and “who.”

On this episode of the How We Solve podcast, founder Rishi Sharma joined us to share his 2 ways he ensures he’s the disruptor, and not the disrupted.

Rishi is the founder of several companies, and most recently he founded Mallama — an all-natural skincare company devoted to sustainability. Rishi was also formerly the Head of Product at his family’s company, Q-See.

What we talked about:

Mallama’s backstory/why Rishi started Mallamma
How to combine social impact with your business/ Advocating for social impact with your business
Why not enough companies are prepared for disruption
Focusing on the why & who, not the how & the what
Speaking to your audience

A few resources Rishi says to check out:

Books
Principles by Ray Dalio
Influenced by RObert Cialdini
Think Simple by Ken Segall
Mobile Apps:
Headspace (mediation app)
Fitbod (fitness routine app)

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

6 Steps to Creating a Successful Remote Work Environment w/ Shauna Moran

Mon, 16 Dec 2019 05:00:00 +0000

Remote teams are highly productive, but can be prone to isolation and challenging to manage.

On this episode of How We Solve podcast, entrepreneur Shauna Moran joined us to give us 6 ways leaders can ensure a healthy and productive remote work environment.

Shauna is the Founder of Operate Remote, a Ireland-based consultancy and coaching business focused on empowering remote and hybrid teams to work more effectively and efficiently.

Shauna has a PhD in Innovation Management and certifications in executive coaching and emotional intelligence.

What we talked about:

What makes remote teams successful
Making expectations clear
Setting boundaries
Employees should take responsibility for themselves
Setting an example
Fast-tracking trust within the hiring process
Creating remote-first processes

Checkout these resources we mentioned during the podcast:

Mindset by Carol Dweck
The Culture Map Erin Meyer

Shauna’s contact info:

Email: info@operateremote.com
Website: www.operateremote.com
LinkedIn: Shauna Moran

This interview is part of the How We Solve It podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts or on Spotify.

3x Founder Matic Užmah Shares 3 Keys to a Successful Venture

Mon, 09 Dec 2019 05:00:00 +0000

He didn’t start 1 company. He started 3. Sold 1. And he’s onto his next 2 already.

Meet Matic Užmah on this episode of the How We Solve podcast, as he shares his view of what makes a venture successful.

What we talked about:

Sticking to your market
Knowing your customer
Keeping pricing simple

This interview is part of the How We Solve It podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts, on Spotify, or on our website.

How 1 Entrepreneur Went From 20% to 70% Open Rate on Cold Emails in 6 Months w/ Juhan Kaarma

Mon, 02 Dec 2019 05:00:00 +0000

Wouldn’t we all like to be getting a 60 to 70% open rate with a 20% response rate on our cold emails?

On this episode, Juhan Kaarma tells us how he did it.

Juhan is the Co-Founder of ChatCreate, a company that helps users get a support boot up and running in 1 afternoon.

What we talked about:

How to increase your response rate on email
How to increase your open rate
Keeping emails simple
Why you shouldn’t send too many follow-ups

This interview is part of the How We Solve podcast.

To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts, on Spotify, or on our website.

How Creating a Mission, Vision, & Values Saved Our Company w/ Nikki Ivey

Fri, 08 Nov 2019 00:31:43 +0000

In the first episode of The How We Solve podcast, David Henzel sits down with Nikki Ivey to discuss why every company needs its own mission, vision, and values.

Read the detailed show notes on our website.

David Henzel is the CEO of TaskDrive, cofounder of LTVplus and Shortlist, and podcast host of Managing Happiness and How We Solve It podcast.

What we talked about:

Why your mission, vision, and values help you hire
How your core values need to be reinforced across your organization
Why your mission guides every decision

Check out these resources we mentioned during the podcast:

Managing Happiness podcast
David Henzel’s Medium article on nailing your company’s mission, vision, and values

This interview is part of the How We Solve It podcast. To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts, on Spotify, or on our website.

Introducing the How We Solve Podcast: Your Business Problems. Solved.

Wed, 06 Nov 2019 14:21:48 +0000

Whatever your business problems are, someone else has seen the same ones. That’s why we started the How We Solve podcast.

On this introductory episode, co-host GQ Fu dives into what we can expect all season long from the show:

What we talked about:

Guests you can expect on the show
Why we started this podcast
Topics we’ll be covering (sales, marketing, HR, company culture)

Check out these resources we mentioned during the podcast:

GQ’s email: gq@ltvplus.com
GQ’s LinkedIn

This interview is part of the How We Solve podcast. To hear more from industry experts who are solving everyday business problems, check us out on Apple Podcasts, on Spotify, or on our website.