RedCircle VERIFY_TOKEN_ab84b1b6-43cf-4c53-8418-1b403c67817e -- Rendered At Fri, 16 Oct 2026 11:07:03 +0000 DIMENSION HOSPITALITY SUPREMEE PODCAST CHANNEL https://redcircle.com/shows/supremee-learning-shorts-dimension-hospitality en-US All rights reserved. The Leon Thomas Group SUPREMEE Service that is UNIQUE, PERSONALIZED, AND RELATIONSHIP ORIENTED. That provides and EXPERIENCE that is MEMORABLE because EXPECTATIONS were EXCEEDED ab84b1b6-43cf-4c53-8418-1b403c67817e SUPREMEE


Service that is UNIQUE, PERSONALIZED, AND RELATIONSHIP ORIENTED. That provides and EXPERIENCE that is MEMORABLE because EXPECTATIONS were EXCEEDED

]]> episodic no The Leon Thomas Group leonthetrainer@gmail.com false full BWW, Target, and Burger King BWW, Target, and Burger King The Leon Thomas Group Leon talks about some of this recent service experiences

]]> <p>Leon talks about some of this recent service experiences</p> 039d0b89-e350-4c68-95dd-717e21248b29 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/b45068ed-aa99-4b74-bdfe-6e73e8bed764 Sun, 27 Sep 2026 03:44:03 +0000 907 false full SUPREMEE WEBSHOW WITH GUEST SEAN TIBBETTS SUPREMEE WEBSHOW WITH GUEST SEAN TIBBETTS The Leon Thomas Group Sean and Leon chop it up about hospitality

]]> <p>Sean and Leon chop it up about hospitality</p> b9c7d26e-bda0-4a02-a44b-b1df4c2f3741 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/b81193a7-9512-48c7-834f-2efd15fba5c0 Sun, 27 Sep 2026 03:33:50 +0000 3585 false full Hospitality For All Hospitality For All The Leon Thomas Group Everyone we interact with in our hotels should receive the utmost in hospitality.

]]> <p>Everyone we interact with in our hotels should receive the utmost in hospitality. </p> 0e19391e-d4c8-4093-ac72-61a905e6b291 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/9145a8a1-cf0c-4c9a-853a-377023bdde7e Thu, 03 Sep 2026 00:05:17 +0000 508 false full We're All In Sales We're All In Sales The Leon Thomas Group It's important for everyone to communicate information about our guest to Sales departments. Guests give us valuable information and it's important to share it with the Sales team.

]]> <p>It&#39;s important for everyone to communicate information about our guest to Sales departments. Guests give us valuable information and it&#39;s important to share it with the Sales team.</p> 4914ac4e-d7c8-4bc8-97d7-18226bcbdc7c https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/9c4b9798-228b-4c40-bc60-383818215230 Wed, 02 Sep 2026 23:57:54 +0000 566 false full EXCEEDING Creates The Memory EXCEEDING Creates The Memory The Leon Thomas Group Meeting expectations doesn't create the memory. Exceeding Expectations does

]]> <p>Meeting expectations doesn&#39;t create the memory. Exceeding Expectations does</p> c51aa9fd-be5e-4976-ba1e-3b3825ba2da4 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/01957a23-1dbc-4725-b329-a5bd0b59f035 Wed, 02 Sep 2026 23:49:43 +0000 729 false full No Junk Drawers, Keep The Front Desk Organized No Junk Drawers, Keep The Front Desk Organized The Leon Thomas Group When a guests asked for something you know we have, can you find it quickly? It's important to have the front desk organized

]]> <p>When a guests asked for something you know we have, can you find it quickly? It&#39;s important to have the front desk organized</p> f62f2da8-21ce-4e22-8765-b878b985599f https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/3c821268-8020-4a97-acb4-f063f64cd1dc Thu, 20 Aug 2026 02:22:29 +0000 803 false full Know The Room Codes Know The Room Codes The Leon Thomas Group Everyone should know the room type codes and what's in each room

]]> <p>Everyone should know the room type codes and what&#39;s in each room</p> b2a3d427-8b2e-4d3b-9fff-5b138e74f3d9 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/a881c05f-562d-4191-8cfb-b5021a923d88 Wed, 19 Aug 2026 20:10:37 +0000 893 false full Do More Than Give Them A Bag Do More Than Give Them A Bag The Leon Thomas Group Weddings and other groups that ask us to provide their invited guest with amenity bags at check-in provide us a great opportunity to engage and provide information. Check out "DO MORE THAN GIVE THEM THE BAG"

]]> <p>Weddings and other groups that ask us to provide their invited guest with amenity bags at check-in provide us a great opportunity to engage and provide information. Check out &#34;DO MORE THAN GIVE THEM THE BAG&#34;</p> 9741a15f-d4b7-44cc-9e06-061e6d1216fe https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/95ce4ec0-af5e-4fcf-b0dd-f694fe9377c1 Sat, 15 Aug 2026 00:37:18 +0000 948 false full Conversations At Check Out Conversations At Check Out The Leon Thomas Group Take time to have quick conversations during check-out

]]> <p>Take time to have quick conversations during check-out</p> af46cb7a-60bc-4357-aaf7-bd9eacbd8a57 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/534ee30f-2706-4398-b8fa-2a2a803f4ebd Fri, 14 Aug 2026 07:15:42 +0000 995 false full Check In Questions Check In Questions The Leon Thomas Group It's important to ask the right questions at check-in

]]> <p>It&#39;s important to ask the right questions at check-in</p> c027aa2a-200c-4f69-9546-bd3b7eaa2dc5 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/7c98f40e-82bc-4dc2-9543-153ca1bbc3c4 Fri, 14 Aug 2026 05:02:36 +0000 935 false full Soph & The Egg Sandwich Soph & The Egg Sandwich The Leon Thomas Group Not bean pie

Not cottage cheese

Not Frog Legs

Not even Lorna Dunes.

Be sure to listen to this Supremee Learning Short to learn some basics everyone should be doing.

]]> <p>Not bean pie</p><p>Not cottage cheese</p><p>Not Frog Legs</p><p>Not even Lorna Dunes.</p><p>Be sure to listen to this Supremee Learning Short to learn some basics everyone should be doing.</p> 9964bb0b-2abf-4abb-b25c-59d66a8347ab https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/8da256d7-903f-4377-8cea-f9d73df142f9 Thu, 13 Aug 2026 20:36:42 +0000 1215 false full You KNOW What They Want BEFORE They Ask You KNOW What They Want BEFORE They Ask The Leon Thomas Group On this episode the concept of anticipating and know guests needs is the subject

]]> <p>On this episode the concept of anticipating and know guests needs is the subject</p> f4bc8401-ee09-463f-b5bb-06e30741ceb2 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/29826dab-dd61-4474-aae6-14cfe775b63c Thu, 13 Aug 2026 02:06:26 +0000 764 false full Song-Great People Make Great Hotels Song-Great People Make Great Hotels The Leon Thomas Group This was the closing song played during the 2025 Dimension Hospitality Awards Ceremony

]]> <p>This was the closing song played during the 2025 Dimension Hospitality Awards Ceremony</p> 45cf0cc3-725b-45d5-a7f6-e92756b213f2 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/8a3ae76c-9f5c-48d4-bc0b-1752727b0ad0 Wed, 12 Aug 2026 10:09:48 +0000 167 false full Hotel Life Song Hotel Life Song The Leon Thomas Group This song originally played on May 20, 2026 duriing the 2025 Dimension Hospitality Awards Ceremony. Enjoy this fun take on things that happen in hotels everyday

]]> <p>This song originally played on May 20, 2026 duriing the 2025 Dimension Hospitality Awards Ceremony. Enjoy this fun take on things that happen in hotels everyday</p> 48d7879c-a398-4e98-bee1-8910aab1660b https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/1df8b12f-5b27-4b04-a9d3-e81656b6e95e Wed, 12 Aug 2026 10:02:43 +0000 216 false full Dimension Supremee Theme Song Dimension Supremee Theme Song The Leon Thomas Group This is the Dimension Supremee Theme Song

]]> <p>This is the Dimension Supremee Theme Song</p> c0623a46-a428-442e-a36b-4043f0866bd1 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/9ce5426e-574d-4693-a739-4d19bc1cd258 Wed, 12 Aug 2026 10:00:16 +0000 144 false full Let's Break Down Special Requests Let's Break Down Special Requests The Leon Thomas Group In this episode we'll take a look at the details of Special Requests

]]> <p>In this episode we&#39;ll take a look at the details of Special Requests</p> abb864b1-6647-4772-a4a2-bba70f11f87f https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/14b47b2d-43fd-4721-8420-4a723fda68f4 Wed, 12 Aug 2026 09:34:28 +0000 644 false full Be A Shopper Be A Shopper The Leon Thomas Group It's amazing what you can learn by being a Mystery Shopper. You'll see what's good and what's bad. And you may even leave your shopping experience with ideas that would be great for your hotel

]]> <p>It&#39;s amazing what you can learn by being a Mystery Shopper. You&#39;ll see what&#39;s good and what&#39;s bad. And you may even leave your shopping experience with ideas that would be great for your hotel</p> d64741e6-09ae-4601-98a0-2cffdaf4c3fc https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/6c0faa40-c28d-416a-a062-68902e6d5f27 Wed, 12 Aug 2026 09:26:48 +0000 793 false full Have A Scavenger Hunt Have A Scavenger Hunt The Leon Thomas Group A great way for your team to learn about the area around the hotel and to build relationships with businesses in the area is the have a scavenger hunt

]]> <p>A great way for your team to learn about the area around the hotel and to build relationships with businesses in the area is the have a scavenger hunt</p> 40e2555e-8da9-4752-b062-469c6d41d6bc https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/8ce9b922-f677-460b-a305-462afa4281be Wed, 12 Aug 2026 09:15:59 +0000 1107 false full Go, Get & Deliver Go, Get & Deliver The Leon Thomas Group Let's do more for our guests. Informing them of where they can get something is "average" But going to get it for them; now that's SUPREMEE!

]]> <p>Let&#39;s do more for our guests. Informing them of where they can get something is &#34;average&#34; But going to get it for them; now that&#39;s SUPREMEE! </p> 41994c23-29a5-4dc8-b6a7-7946206778e5 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/d167c003-d0ac-4299-979d-cb945be593c0 Wed, 12 Aug 2026 08:51:00 +0000 937 false full Connection Opportunities Connection Opportunities The Leon Thomas Group Learn how to take recognize and take advantage of the many opportunities we have to connect with our guests

]]> <p>Learn how to take recognize and take advantage of the many opportunities we have to connect with our guests</p> c9027eed-eb4d-4733-b91e-37f8fd81a66c https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/99e3f43d-2b3b-4eba-bd49-518f6da2a5f6 Wed, 12 Aug 2026 08:45:04 +0000 796 false full You Are Getting Points For This, Right? You Are Getting Points For This, Right? The Leon Thomas Group There are many ways to ask guests if they are a frequent stay member. Learn some of those ways on this episode

]]> <p>There are many ways to ask guests if they are a frequent stay member. Learn some of those ways on this episode</p> 9fbe7c82-d22b-40b8-8142-021c9a390a05 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/c096cf72-6e20-4903-b9b4-f9a170bc982b Wed, 12 Aug 2026 07:15:12 +0000 1223 false full The Toy Chest The Toy Chest The Leon Thomas Group Restaurants have been doing something for EVER that the hotel business still hasn't mastered. Listen to this episode to find out what it is

]]> <p>Restaurants have been doing something for EVER that the hotel business still hasn&#39;t mastered. Listen to this episode to find out what it is</p> 1610502e-545c-4cca-a201-6155a9c6b972 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/e952750d-02ba-46eb-b98a-5f980c780912 Wed, 12 Aug 2026 07:05:01 +0000 565 false full What Would You Do? What Would You Do? The Leon Thomas Group Learn how asking your team members this question can reveal training opportunities

]]> <p>Learn how asking your team members this question can reveal training opportunities</p> de75b540-cebb-4566-be51-07af5ab02564 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/5bb7d2dc-1856-4c17-a011-5a4eeeb9d21b Wed, 12 Aug 2026 07:00:11 +0000 552 false full Oh No He Didn't Oh No He Didn't The Leon Thomas Group Listen in to learn from other's mistakes. This is a must for everyone; ESPECIALLY Engineering teams

]]> <p>Listen in to learn from other&#39;s mistakes. This is a must for everyone; ESPECIALLY Engineering teams</p> 29a5f034-9bab-466f-a2a4-0f6ee52a3aeb https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/d8d40fd7-9848-4671-845a-de6687769c8c Wed, 12 Aug 2026 06:45:21 +0000 1352 false full The Red Jacket & The Hard Hat The Red Jacket & The Hard Hat The Leon Thomas Group SUPREMEE Trainer Leon Thomas shares an experience he had at Walgreens that will have you shaking your head! More importantly, you’ll walk away with simple, practical ideas you can use in your position to deliver SUPREMEE SERVICE.

]]> <p>SUPREMEE Trainer Leon Thomas shares an experience he had at Walgreens that will have you shaking your head! More importantly, you’ll walk away with simple, practical ideas you can use in your position to deliver SUPREMEE SERVICE.</p> 05bd9ce1-7078-4b3b-a6d9-b96438a30c81 https://redcircle.com/shows/ab84b1b6-43cf-4c53-8418-1b403c67817e/episodes/14ec4b95-e503-420c-86e1-8aacc0c5b3be Wed, 12 Aug 2026 05:37:28 +0000 1082 false