The conversation hits practical ground fast, weekly quick connects with predictable questions, intentional office hours, structured icebreakers that are not awkward, and simple tech habits that reduce Zoom fatigue and Slack overload. Jay and Peggy also dig into proximity bias, why remote contributors get overlooked for visible work and promotions, and how mentors, clear outcomes, and role modeled boundaries protect both teams and leaders from burnout. 

If you are leading from a distance, this playbook will help you humanize the work, make trust measurable, and leave meetings with more energy, not less.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Dr. Peggy Kendall at https://www.peggykendall.com or at peggy@peggykendall.com

Host: Dr. Jay Raines

Guests: Dr. Peggy Kendall, Author and Keynote Speaker

Time stamps:

(00:00 - 01:04) Welcome, trust basics

(01:05 - 03:14) Tech shifts communication

(03:15 - 05:29) Missing remote signals

(05:30 - 07:03) Name relational needs

(07:04 - 09:03) Recreate hallway moments

(09:04 - 12:07) Shared responsibility basics

(12:08 - 16:25) Zoom fatigue explained

(16:26 - 18:13) Calendar and Slack

(18:14 - 21:52) Span of control

(21:53 - 24:12) Prevent leader burnout

(24:13 - 27:31) Boundaries that stick

(27:32 - 31:18) Proximity bias fixes

(31:19 - 34:37) Onboarding for culture

Together, Jay and Jon unpack what it really means to grow as a leader, both personally and professionally. They dive into the mindset shift behind the phrase “Have, Do, Be” and how reordering it can transform how we approach leadership, success, and fulfillment.

Whether you’re leading a team or just starting your leadership journey, this episode reminds us that the foundation of great culture - and great business - starts with who you choose to be.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Jon Morris on Linkedin at https://www.linkedin.com/in/jon-morris-82b898211/

Host: Dr. Jay Raines

Guests: Jon Morris (Chick-Fil-A Operator) 

Time stamps:

(00:00 - 01:07) Introduction

(01:08 - 03:26) Operators Leading Themselves

(03:27 - 07:52) Leadership Development

(07:53 - 09:44) The Library Method

(09:45 - 12:44) Character to Content

(12:45 - 16:05) If it is to be, it’s up to me

(16:06 - 17:34) Be, Have, Do

(17:35 - 24:08) Going Mutli; Maybe

(24:09 - 28:00) The Gaps

(28:01 - 30:42) Operator Encouragement 

(30:43 - 32:43) The Power of Purpose

(32:44 - 34:14) The Next Steps of Advice

(34:15 - 35:03) Closing

Larry opens up about his firsthand experience during 9/11, fighting fires inside the Pentagon's third floor, and how those life-and-death decisions shaped his leadership philosophy. From the "slide carousel" method of developing leaders through simple scenarios, to his belief that "if you shut down their voice, you've lost their eyes," Larry shares practical wisdom gained from 35 years in the fire service and nearly a decade running one of the top-performing Chick-fil-A locations in the chain.

This episode explores the reality of leading through hard times, the importance of being present in your team's lives beyond work, and how Larry has created what he calls "one of the greatest youth ministries" he could want - mentoring young employees while serving his community.

Whether you're leading a team of four into a burning building or managing 65 employees in a fast-paced restaurant, this conversation offers timeless insights on courage, humility, and the transformative power of investing in others during both their toughest and brightest moments.

For more information about brand creation and culture, visit www.buildyourculturebrand.com

Connect with Larry on Linkedin:

Larry Everett: https://www.linkedin.com/in/larry-everett-15a962ba/

Host: Dr. Jay Raines

Guests: Larry Everett, Owner/Operator Chick-fil-A North Point Village, Reston, VA

Time stamps:

(00:00 - 1:47) Intro

(1:48 - 9:29) Larry’s experience as a firefighter during 9/11

(9:30 - 11:32) Protective gear and injuries sustained

(11:33 - 15:22) Lessons learned to help him become a better leader

(15:23 - 17:11) Pausing at decision points

(17:12 - 19:48) Resetting the mindset

(19:49 - 22:41) Understanding good leadership

(22:42 - 24:32) A “good job” vs a “great calling”

(24:33 - 27:46) Helping employees with their life, as well as their job

(27:47 - 30:44) Working with Larry’s local emergency services

(30:45 - 34:11) Larry’s special dinner

(34:12 - 40:36) Working with employees to help them grow

(40:37 - 44:49) What to do if your team brings bad ideas to the table

(44:50 - 46:23) Every level ownership

(46:24 - 48:08) Larry’s advice

(48:09 - 48:48) Outro

#BuildYourCultureBrand, #LeadershipPodcast, #LarryEverett, #ChickFilAOperator, #FireBattalionChief, #911Pentagon, #FirstResponder, #LeadershipDevelopment, #TeamBuilding, #CultureBuilding, #ServantLeadership, #LeadershipLessons, #CrisisLeadership, #FirefighterLeadership, #RestaurantLeadership, #EmployeeDevelopment, #TeamRetention, #WorkplaceLeadership, #LeadershipMindset, #LeadershipWisdom, #BusinessLeadership, #PurposeDrivenLeadership, #AuthenticLeadership, #LeadershipStories, #LeadershipTransition, #MentoringLeaders, #YouthDevelopment, #CommunityLeadership, #DrJayRaines, #LeadershipCoaching, #SlideCarouselMethod, #EveryLevelOwnership, #LeadershipImpact

Ajit and Satish are not only co-leaders but longtime friends who have built a movement centered on education, mentorship, and dignity. Through U&I, they’re working to expand opportunity and break generational barriers in India, starting with English language education, cultivating passion in young learners, and helping students imagine futures they never thought possible. From powerful success stories of kids who’ve gone on to earn multiple degrees, to the quiet, consistent work of community-building, this episode is full of insight, reflection, and encouragement.

Together, they open up about how they met, how U&I came to life, the wins and setbacks along the way, and what’s still to come. If you care about purpose-driven leadership, storytelling, and the transformative power of relationships, you won’t want to miss this conversation.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Ajit and Satish on Linkedin:

Ajit Sivaram: https://www.linkedin.com/in/ajit4949/

Satish Manchikanti: https://www.linkedin.com/in/satish-manchikanti/ 

Check out Ajit and Satish’s Podcast “Two Founders Walk Into” wherever you get your podcasts!

Host: Dr. Jay Raines

Guests: Ajit Sivaram (Co-Founder of U&I), Satish Manchikanti (Co-Founder of U&I)

Time stamps:

(00:00 - 00:43) Introduction

(00:44 - 02:19) Episode Overview

(02:20 - 05:44) Ken Blanchard

(05:45 - 12:32) How Ajit & Satish Started

(12:33 - 14:17) U&I’s Mission

(14:18 - 15:57) The Obstacles

(15:58 - 19:29) The Vision

(19:30 - 23:14) Mona

(23:15 - 27:12) Deepon

(27:13 - 35:16) Leadership Learning

(35:17 - 40:18) The Three Values

(40:19 - 46:14) Co-Leadership

(46:15 - 50:10) Communicating Unity

(50:11 - 52:00) Compounding Trust

(52:01 - 53:38) Crystalizing Culture

(53:39 - 56:01) Closing

Eddie shares his journey into ownership and the unique challenges of merging two leadership teams into one cohesive culture. From creating buy-in to implementing fast changes, he opens up about the decisions that shaped the store’s direction—and what he might have done differently. Eddie also unpacks the practical strategies he used to reset store culture, drive accountability through leader involvement, and empower team members by living out shared values.

Whether you’re an aspiring operator or a business leader navigating change, this episode is full of tactical insight on how to build trust, lead with visibility, and fuel momentum from the inside out.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Eddie on Linkedin: 

https://www.linkedin.com/in/eddie-brown-6a75732b9/

Guest: Eddie Brown (Owner/Operator, Chick-fil-A Rialto, California)

Time stamps:

(00:00 - 01:12) Intro

(01:13 - 05:22) Eddie’s Journey with Chick-fil-A

(05:23 - 09:03) Merging Two Leadership Teams Together

(09:04 - 11:57) If Things Could Have Been Done Differently

(11:58 - 14:06) Making Changes Fast

(14:07 - 22:04) Instilling Buy-In in the Team

(22:05 - 29:56) Strategies for Revamping Store Culture

(29:57 - 32:19) Stepping on the Gas

(32:20 - 35:36) Leader Involvement with Metrics

(35:37 - 37:51) Impact of Values on the Restaurant

(37:52 - 43:40) Investing in Leaders

(43:41 - 45:39) Closing

Drawing on his powerful personal journey from losing his father at age 8 to becoming a successful restaurant leader, Abram unpacks the essential elements of building sustainable culture through systems rather than personalities. From his signature philosophy that "operations is marketing" to his real-world strategies for entering existing teams with empathy, he and Dr. Jay explore the transformative moments when authentic leadership isn't just helpful—it's critical for organizational survival. Through compelling stories like taking an underperforming $6.8 million restaurant to over $11 million in sales while raising average wages from $13 to $17.80 per hour, Abram demonstrates how focusing on genuine relationships and systematic processes creates a foundation for lasting success. This episode reveals how vulnerability and accountability work together to build trust, and why the best leaders don't just rescue shifts—they develop people who can lead them.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Abram on Linkedin: https://www.linkedin.com/in/abram-w-moon-b1303a70/

Guest: Abram Moon (Executive Director, Chick-fil-A, Portsmouth VA)

Time stamps:

(00:00 - 1:52) Intro

(1:53 - 9:27) Abram’s story

(9:28 - 18:15) How Abram achieved success in his first leadership position

(18:16 - 19:43) Creating a system that can go forever

(19:44 - 22:41) System for building systems

(22:42 - 26:18) “Operations is Marketing”

(26:19 - 27:43) Back to the basics

(27:44 - 34:53) Abram taking over another location and building his network

(34:53 - 39:02) Advise to other leaders to help their team members through tough seasons

(39:03 - 40:31) Rescuing a shift vs. showing up for your employees

(40:32 - 40:55) Closing

Hashtags:

#BuildYourCultureBrand, #AbramMoon, #ChickFilALeadership, #SystemsDrivenLeadership, #AuthenticLeadership, #VulnerableLeadership, #OperationsIsMarketing, #RestaurantManagement, #TeamTransformation, #CultureBuilding, #LeadershipDevelopment, #ServantLeadership, #StandardOperatingProcedures, #BusinessSystems, #ExecutiveDirector, #PortsmouthVirginia, #LeadershipPodcast, #WorkEthic, #FromTragedyToTriumph, #FirstGenerationCollege, #TeamBuilding, #CustomerService, #FastFoodLeadership, #BusinessGrowth, #PeopleFirst, #QSRLeadership, #LeadershipLessons, #BuildingTrust

From the inspiration behind his book to practical advice on separating personal and professional life, Randy dives into what it means to lead with purpose and clarity. He emphasizes that true change doesn’t happen by chance but through consistent effort and planning. Whether it’s ensuring quality time with family or building a stronger team at work, Randy offers actionable strategies for leaders looking to create lasting impact.

Tune in to hear how hope isn’t a strategy, why winning begins at home, and how you can take control of your personal and professional journey today. 

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

To purchase Randy’s book, visit https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home 

Guest: Randy Gravitt, Author, Speaker, Thought Leader

Time stamps: 

(00:00 - 01:33) Introduction

(01:34 - 05:17) Leadership Superpower & Kryptonite

(05:18 - 08:21) Winning Begins at Home

(08:22 - 14:14) The Inspiration Behind Randy’s Book

(14:15 - 17:24) Can It be Too Late?

(17:25 - 21:19) Emotional Health for Business Leaders

(21:20 - 29:44) Separating Personal and Professional Life

(29:45 - 37:25) Ensuring Quality Time with Family

(37:26 - 40:06) Where to Get Randy’s Book

(40:07 - 40:44) Closing

As a new Chick-fil-A owner/operator, Consuela shares her journey of learning to lead through trust: what it takes to build it, how to repair it, and why it’s essential on both sides of the relationship. She and Dr. Jay explore how internal culture impacts guest experience, and why winning the hearts of customers starts with winning the hearts of your team. Whether you’re an external candidate like Consuela or a seasoned leader, this episode offers practical wisdom on building a culture where people feel seen, supported, and empowered to lead with purpose.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Consuela on Linkedin: https://www.linkedin.com/in/consuela-kennard-jacobs-8735a07/

Guest: Consuela Jacobs (Owner/Operator, Chick-fil-A RedBird, Dallas, Texas)

Time stamps:

(00:00 - 01:16) Intro

(01:17 - 04:44) From Fan to Guest

(04:45 - 12:24) The Journey to CFA

(12:25 - 18:24) The Do’s

(18:25 - 19:26) Extreme Comparison

(19:27 - 21:52) Taking A Breather

(21:53 - 29:16) Building Trust

(29:17 - 32:35)The Team in Me

(32:36 - 37:26) Leading with Care

(37:27 - 42:45) Do the Research

(42:46 - 44:48) Closing

Drawing on his hands-on experience transitioning from Seattle to Arizona, Jacob unpacks the essential elements of character-based leadership development, from the 9-value Culture Brand framework to real-world accountability strategies. Together, he and Dr. Jay explore the transformative moments when developing people isn't just helpful, it's critical for organizational success. Through compelling stories like Victoria's journey from shy team member to strong leader, Jacob demonstrates how focusing on character first creates a foundation for all other leadership growth.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

Connect with Jacob on Linkedin: https://www.linkedin.com/in/jacob-r-jake-jones-41591781/ 

Guest: Jacob Jones (Executive Director at Chick-fil-A, Yuma Arizona)

Time stamps:

(00:00 - 3:05) Intro

(3:06 - 5:25) What is a culture brand, and how does Jacob make that possible?

(5:26 - 7:11) Recreating Jacobs idea of leadership

(7:12 - 9:12) Creating culture brands

(9:13 - 11:57) Defining the 9 values with employees

(11:58 - 14:37) Moving into an existing team

(14:38 - 16:50) Jacobs experience training new leaders

(16:51 - 20:14) Self evaluation as a leader

(20:15 - 26:22) Challenges with accountability

(26:23 - 27:41) Accountability playing a role in results

(27:42 - 30:28) Building trust

(30:29 - 33:23) Using culture brand in hiring

(33:24 - 35:42) Closing thoughts

Drawing on his extensive experience and knack for storytelling, Jamie unpacks the essential elements of a brand, from identity and values to voice and promise. Together, he and Dr. Jay explore the strategic moments when evolving or rebranding isn’t just helpful, it’s critical. Whether you’re adjusting a few pieces or undergoing a full transformation, branding can be the difference between thriving and falling flat. Tune in to gain practical insights and fresh perspectives on building a brand that truly reflects your culture.

For more information about brand creation and culture, visit www.buildyourculturebrand.com 

For access to Jamie Schwarzmann’s website and tools, visit FluxBranding.com 

Or contact Jamie directly through his email, Jamie@fluxbranding.com 

Connect with Jamie on Linkedin: https://www.linkedin.com/in/jamieschwartzman/ 

Guest: Jamie Schwarzmann | Founder and Chief Creative Strategist at Flux Branding

Time stamps:

(00:00 - 02:25) Introduction

(02:26 - 08:10) What is Branding?

(08:11 - 11:26) Tweaks in Brand Identity

(11:27 - 16:11) Brand Immersion

(16:12 - 20:35) Emotional Connection 

(20:36 - 28:19) Telling the Story

(28:20 - 29:43) Branding Archetypes 

(29:44 - 35:49) Red vs Blue Ocean

(35:50 - 38:26) Brand Promise

(38:27 - 41:46) Value in a Brand

(41:47 - 43:21) Closing

Luca Chit shares insights on the role of Owner Operator in multiple different locations. From challenges faced, to methods used to grow her operation Luca gives valuable insight on leadership. She also discusses the importance of community for female leaders. Luca discussed the annual female retreat that she has the opportunity to be on the planning committee of. Don’t miss the conversation on leadership methods, importance of community, and growing business opportunities. 

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Connect with Luca on Linkedin:

Guest: Luca Caraba Chit, Owner Operator at Chick-fil-A Oswego

Time stamps: 

[00:00 - 01:45]: Intro

[01:46 - 02:36]: Leadership superpowers

[02:37 - 04:45]: Logistical interests in Chick-fil-A

[04:46 - 07:05]: Markers that led to owning and operating a Chick-fil-A

[07:06 - 09:30]: Challenges faced 

[09:31 - 11:52]: Knowledge gained from other locations 

[11:53 -14:51]: “How do you develop people”

[14:52 - 18:30]: Creating opportunity to give feedback to leaders 

[18:31 - 22:12]: Occasional reviews to intentional review 

[22:13 - 25:18]: “Domino Decisions” 

[25:19 - 28:30]: Female leadership

[28:31 - 30:00]: What was unique about the retreat center 

[30:01 - 31:45]: Importance of female business retreats  

[31:46 - 34:22]: Where can you sign up for/ benefits of the retreat 

[34:23 - 35:50]: Incorporating feedback

[35:51 - 36:30]: Inside look to guest speakers 

[36:31 - 37:27]: Other retreat planning committee members 

[37:28 - 38:24]: Outro 

Hashtags: 

#Leadership, #Team, #Faith, #Covid, #BusinessSuccess, #LeadershipTips, #WorkplaceWellbeing, #CultureMatters, #BusinessGrowth, #ProductivityBoost, #TimeManagement, #Leadership, #balance, #DominoDecisions, #CompanyCulture, #LeadershipMindset, #Mentorship, #BusinessMentorship, #BusinessLeader, #Growth, #ChickfilA, #OperationalExcellence, #GoalSetting, #ProfessionalDevelopment, #WorkLifeBalance, #FemalOwner #FemaleOperatorGroup #IntentionalReview a

Troy discusses his time in leadership at 3 major companies in the food industry (Chick Fil A, Whattaburger, and Wingstop) and the tools he learned throughout his career. He discusses how both his leadership style and his management style have reflected 3 main principles: Business Leader Mindset, Entrepreneurial Spirit, and the notorious “Serve Model”. Through these, he works to build up not only his locations, but his people as well to accomplish the most success in both areas. You won’t want to miss this!

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Connect with Troy on Linkedin: https://www.linkedin.com/in/troy-luster-8a8890127/ 

Host: Jay Raines

Guest: Troy Luster (Director of Training and Development, San Antonio Wings)

Time stamps: 

(00:00 - 1:05) Introduction

(1:06 - 2:05) Working with Gerald Huggins

(2:06 - 3:50) Troys career path with 3 large restaurant chains

(3:51 - 7:25) Principles Troy brought with him from chick fil a

(7:25 - 10:45) Digging into Troy's “entrepreneurial spirit”

(10:46 - 12:46) Goal of the flavor expert

(12:47 - 13:46) Being an expert while making others experts

(13:47 - 14:53) Trust with your leadership

(14:54 - 16:12) How to coach and give feedback to your team

(16:13 - 19:44) Coaching vs. feedback

(19:45 - 22:45) Contextualizing feedback and trust

(22:46 - 23:33) Leading without authority

(23:34 - 28:53) Troy's philosophy of hiring

(28:54 - 31:54) Building your culture brand through your people

(31:55 - 31:45) The business leader mindset

(31:46 - 36:10) Outro

Christy shares insights on the role of AI in building effective systems that support leaders in their daily responsibilities while maintaining a strong human connection. From practical applications to the importance of prompt engineering, this conversation dives into how technology can complement—not replace—thoughtful, people-first leadership. Tune in to discover how AI can become a powerful tool for fostering a thriving and resilient workplace culture.

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Connect with Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/ 

Guest: Christy Tennant Krispin, Associate Certified Coach, LeadersQ

Time stamps: 

(00:00 - 01:15) Introduction

(01:16 - 05:04) Why AI?

(05:05 - 08:33) Acclimating to New Technology

(08:34 - 17:47) Using AI for Leadership

(17:48 - 22:45) Rapid Fire Examples

(22:46 - 25:26) Prompt Engineering

(25:27 - 28:17) Incorporating the Human Element

(28:18 - 30:31) The Tech is Here to Stay

(30:32 - 31:26) Closing

Hashtags: 

#Leadership, #Team, #God, #Covid, #BusinessSuccess, #LeadershipTips, #WorkplaceWellbeing, #CultureMatters, #BusinessGrowth,  #ProductivityBoost, #TimeManagement, #Leadership, #burnout, #balance, #ACC, #Guide, #CompanyCulture, #LeadershipMindset, #Mentorship, #BusinessMentorship, #BusinessLeader, #ChickfilA, #OperationalExcellence, #GoalSetting, #ProfessionalDevelopment, #MicroCulture, #FlatCulture, #WorkLifeBalance

Learn how reShift aims to streamline operations, enhance team productivity, and foster a culture of ownership within restaurants. Discover Jordan's insights on leadership, problem-solving, and the power of clear vision in driving business success. Explore the innovative features of reShift's app, including checklist management and performance tracking, designed to promote operational excellence and consistency in the restaurant industry. 

Learn more about the concept of ownership, leadership development, and the future plans of reShift in providing tailored solutions for organizational growth and leadership training. Connect with Jordan on LinkedIn and check out https://www.reshiftapp.com/ for more information. 

And also - don't forget to visit buildyourculturebrand.com for a free Culture Brand assessment and to stay tuned for more inspiring episodes on building a thriving organizational culture! For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Guest: Jordan Annis, Founder of reShift

Time stamps: 

(00:00 - 00:23) Introduction

(00:24 - 01:09) Guest Introduction: Jordan Annis

(01:10 - 03:05) reShift Overview

(03:06 - 06:43) Leadership Superpower and Kryptonite

(06:44 - 13:13) Jordan's Entrepreneurial Journey

(13:14 - 19:36) reShift's Checklist Features

(19:37 - 23:58) Defining Ownership

(23:59 - 29:07) Teaching Ownership

(29:08 - 35:10) Supporting Leaders with reShift

(35:11 - 37:10) Future Plans: Training and Onboarding

(37:11 - 38:05) Closing

From the inspiration behind his book to practical advice on separating personal and professional life, Randy dives into what it means to lead with purpose and clarity. He emphasizes that true change doesn’t happen by chance but through consistent effort and planning. Whether it’s ensuring quality time with family or building a stronger team at work, Randy offers actionable strategies for leaders looking to create lasting impact.

Tune in to hear how hope isn’t a strategy, why winning begins at home, and how you can take control of your personal and professional journey today. 

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

To purchase Randy’s book, visit https://shop.leadeveryday.com/collections/all-books-by-popularity/products/winning-begins-at-home 

Guest: Randy Gravitt, Author, Speaker, Thought Leader

Time stamps: 

(00:00 - 01:33) Introduction

(01:34 - 05:17) Leadership Superpower & Kryptonite

(05:18 - 08:21) Winning Begins at Home

(08:22 - 14:14) The Inspiration Behind Randy’s Book

(14:15 - 17:24) Can It be Too Late?

(17:25 - 21:19) Emotional Health for Business Leaders

(21:20 - 29:44) Separating Personal and Professional Life

(29:45 - 37:25) Ensuring Quality Time with Family

(37:26 - 40:06) Where to Get Randy’s Book

(40:07 - 40:44) Closing

Throughout the conversation, Bill emphasizes the importance of maintaining organizational alignment with the CEO’s values and establishing a “flat culture” to promote longevity. He discusses practical strategies for rolling down company goals, tracking critical data points, and navigating diverse micro-cultures within a company. Bill also reflects on his experiences working with Truett Cathy and shares lessons learned from past failures, highlighting the role of resilience in building a sustainable organization.

Tune in to gain invaluable insights on fostering alignment, encouraging growth, and developing a culture that stands the test of time.

For more information about intentionally building a culture that fits you, visit www.buildyourculturebrand.com 

Guest: Bill Forster, Founder of CEO Zones

Time stamps: 

(00:00 - 02:07) Introduction

(02:08 - 07:14) Leadership Superpower & Kryptonite

(07:15 - 11:42) The Founding of CEO Zones

(11:43 - 18:45) Organizations Maintaining Trajectory

(18:46 - 23:36) Flat Culture Leading to Longevity

(23:37 - 35:42) “Rolling Down” Company Goals

(35:43 - 40:30) Critical Data Points

(40:31 - 43:47) Working with Truett Cathy

(43:48 - 48:58) Overseeing Micro-Cultures

(48:59 - 52:03) Learning from Past Failures

(52:04 - 54:49) Closing

Welcome back to the podcast! In this episode, Dr. Jay Raines is joined by Grace Neeley, Owner-Operator at Chick-fil-A Dayton Mall. Grace shares her journey to becoming the Owner-Operator of a Chick-fil-A in her hometown mall, navigating the unique challenges of operating in a mall environment, and leading through the heart of the pandemic in 2020. With determination and grit, Grace grew both her team and store, transforming her location into a thriving hub despite the challenges they faced. Grace opens up about the triumphs and struggles she faced along the way, including personal loss, and how those experiences shaped her leadership style. She emphasizes how clarity and consistency have helped her team move forward and win together.

Time stamps: 

(00:00 - 01:26) Introduction

(01:27 - 03:52) Leadership Superpower & Kryptonite

(03:53 - 07:09) The Unique Challenges of Mall Operations

(07:10 - 13:31) Transforming the Dayton Mall Chick-fil-A

(13:32 - 17:53) Committed to Success

(17:54 - 25:14) Navigating Loss as a Team

(25:15 - 28:12) Growing in Empathy

(28:13 - 37:09) Building a Winning Culture

(37:10 - 38:17) Closing

Welcome back to the podcast! Dr. Jay Raines reconnects with Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching, to dive into what it means to nurture leadership potential for lasting impact. They reflect on their time at Elevate 2024, sharing highlights like connecting with successful Owner-Operators and digging into Christy's ideas for cultivating a leadership legacy. Together, Dr. Jay and Christy unpack the importance of calling up the potential of others by identifying and directing strengths and giving meaningful ownership to inspire growth. They talk about what it looks like to adapt leadership styles within each DISC personality and how aligning motivation and mission can drive leaders forward. Tune in to find out how nurturing leadership potential can impact both the future of leaders and the success of your business.

Connect with Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/

Time stamps: 

(00:00 - 01:35) Introduction

(01:36 - 03:51) Highlights from Elevate 2024

(03:52 - 06:48) Cultivating Your Legacy of Leadership

(06:49 - 20:23) Calling Up the Potentials of Others

(20:24 - 27:25) Identifying Leadership Strengths

(27:26 - 32:34) Leadership Qualities & DISC Personalities

(32:35 - 38:02) Confidence In Your Team

(38:03 - 38:49) Closing

Welcome back to the podcast! In this episode, Dr. Jay Raines unpacks how Culture Brand can help you design, align, and scale a healthy and vibrant organizational culture. Drawing on his experience in leadership development, Dr. Jay explores how to align culture with your mission and vision, highlighting the importance of ensuring everyone is moving in the same direction. He unpacks how fostering a consistent environment and having a clear, unified message can elevate the entire team and create deeper trust. Dr. Jay shares how deeper levels of trust in a consistent and clear organizational culture create space for intentional accountability that helps everyone thrive. Tune into this episode to discover what it means to cultivate a culture where every member feels connected to the mission and learn how consistency and clarity help drive your organization forward in unity.

Time stamps: 

(00:00 - 00:49) Introduction

(00:50 - 02:32) Navigating Healthy Organizational Culture

(02:33 - 03:44) Aligning Culture with Mission and Vision

(03:45 - 06:26) Creating a Consistent Environment

(06:27 - 11:01) Delivering a Clear Message

(11:02 - 15:21) Culture Fosters Accountability

(15:22 - 16:51) Trust: The Most Valuable Currency

(16:52 - 19:13) Strategically Moving Forward

(19:14 - 19:24) Closing

Welcome back to the podcast! Dr. Jay Raines welcomes Christy Tennant Krispin, Associate Certified Coach at LeadersQ Coaching. Christy shares her professional journey's "three acts" and how it led her to leadership and executive coaching. Dr. Jay and Christy unpack a topic that often comes up for busy leaders - time management. They discuss the importance of awareness, boundaries, and delegation within effective time management. Christy introduces the Week Map, a tool she uses with busy leaders to help them evaluate where they are investing their time and how it impacts their ability to show up in the different aspects of their lives. Christy highlights the importance of expecting the unexpected and creating time for "white space." Dr. Jay and Christy discuss the impact of using these exercises and increased awareness to build more efficient systems. Tune into this episode to hear what it means to take back your time.

Download the Week Map Here: https://www.leadersq.com/takebackyourtime/

Follow Christy on Linkedin: https://www.linkedin.com/in/christytennantkrispin/

Time stamps: 

(00:00 - 01:34) Introduction

(01:35 - 07:26) Christy's Coaching Journey

(07:27 - 10:33) Awareness in Time Management

(10:34 - 15:44) Introducing the "Week Map" Exercise

(15:45 - 22:11) Week Map: Potential Outcomes and Exploring Solutions

(22:12 -27:56) Evaluating Time Investment: Add, Subtract, Multiply

(27:57 - 30:48) Expecting the Unexpected

(30:49 - 33:17) "Where is my time going?"

(33:18 - 33:56) Outro

Welcome back to the podcast! In this episode, Dr. Jay Raines welcomes Leiah Roberson, the owner and founder of The Little Things Marketing. Leiah introduces The Little Things Marketing, a company focused on providing tailored marketing solutions to Chick-fil-A owner-operators and their teams, and shares how her entrepreneurial journey led her to launching this company. Dr. Jay and Leiah unpack how successful marketing campaigns showcase the unique values and culture of the organization, and meets the unique needs and goals of each location. In April, Leiah launched the Little Things Marketing Tour, an adventure that has allowed her to spend nearly nine months traveling and connecting with Chick-fil-A teams all over the country, allowing her to capture their leadership in action. Leiah highlights her love for the Chick-fil-A brand and how that passion is woven into the work she produces for her clients. Leiah unpacks the challenges she has faced over the last few years as a business owner and the many lessons she carries with her today, including controlling the pace at which your business grows and prioritizing personal health to support business health. Tune in to hear Dr. Jay and Leiah dive into what it means to scale your story.

Interested in hearing more about The Little Things Marketing?

Website - www.thelittlethingsmarketing.com

Instagram - https://www.instagram.com/thelittlethingsmarketing

Linkedin - https://www.linkedin.com/company/the-little-things-marketing/

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:04) Introduction

(01:05 - 02:20) What is The Little Things Marketing?

(02:21 - 06:45) Launching the Business

(06:46- 14:15) Going on Tour

(14:16- 19:09) Leadership in Action

(19:10 - 23:42) Tailored Marketing Solutions

(23:43 - 29:05) Learning Life Balance as an Entrepreneur

(29:06 - 30:02) Closing

Today Dr. Jay Raines is joined by Zach Jones, Owner-Operator at Chick-fil-A Silver Creek Valley & 101 in San Jose, CA. Zach kicks off the episode by sharing his football career and how a setback changed his trajectory, leading him to his career as a Chick-fil-A Operator. Reflecting on the impact of Culture Brand, Zach highlights how culture shows up in team-building, and impacts the way his leaders execute training and hiring. Zach goes on to share about the importance of effective systems, and how it creates deeper ownership for the leaders in his organization. Highlighting his passion for developing leaders, he shares about how he and his top-level leaders continue to invest in the team and organization through intentional leadership development. Drawing from his time as a collegiate football player, Zach shares which lessons from his coach impact the way he leads his organization today. Zach talks about how an unexpected rejection led to unexpected growth as he reflects on his journey through Chick-fil-A's Leadership Development Program. Together, Dr. Jay and Zach unpack the execution edge and how it can transform your organization.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:50) Introduction

(00:51 - 06:32) College Football & A Different Trajectory

(06:33 - 09:32) Leadership Superpower and Kryptonite

(09:33 - 12:49) Intentional Culture Through Culture Brand

(12:50 - 17:03) How Culture Brand Impacts Training and Hiring

(17:04 - 25:08) The Impact of Systems, Feedback Loops, and High-Level Accountability

(25:09 - 30:28) Cascading Leadership Development

(30:29 - 32:32) Lessons From Football: Commit to Excellence

(32:33 - 35:13) Unexpected Growth From Unexpected Challenges

(35:14 - 36:34) Closing

In this episode, Dr. Jay Raines welcomes Ricky Dickson, Former CEO and President of Blue Bell Creameries. From a project in college to his retirement, Ricky shares scoops of wisdom from his dynamic 43-year-long career with the company. He shares challenges he faced early on in his career, highlighting the importance of embracing growth and remaining adaptable during change. Together, Dr. Jay and Ricky talk through Ricky's best practices in building culture and cascading ownership through the many levels of an organization as large as Blue Bell Creameries. Ricky recalls a turning point moment for Blue Bell and how they moved forward together, creating workplace habits that would impact the future of the company. Sharing love for his favorite flavor, Ricky highlights what it means to ensure a "hero product" remains a hero. Whether an emerging leader or an accomplished executive, you don't want to miss the insights shared in this episode.

Check out Ricky's new book - One Scoop at a Time - available for purchase now at https://onescoopatatime.com/.

Time stamps: 

(00:00 - 01:01) Introduction

(01:02 - 04:55) From Baylor to Blue Bell

(04:56 - 05:53) Ricky’s New Book: One Scoop at a Time

(05:54 - 07:31) Ricky's Favorite Flavor of Blue Bell 

(07:32 - 10:14) Leadership Superpower and Kryptonite

(10:15 - 16:25) Early Career Challenges

(16:26 - 18:22) Cultivating Culture and Ownership

(18:23 - 20:11) Cascading Ownership Through Multiple Levels

(20:12 - 23:16) Navigating Differences in Opinions

(23:17 - 27:48) Food Safety & Moving Forward

(27:49 - 30:18) Changing Workplace Habits

(30:19 - 35:09) Don't Compromise a Hero Product

(35:10 - 36:25) Exciting Things Ahead for Ricky

(36:26 - 37:15) Closing

Today, Dr. Jay Raines welcomes Meghan Fox, Senior Client Success Consultant, Belay Solutions, to share the "why" behind Belay Solutions and her key role in supporting business leaders as they begin working with virtual assistants and other virtual contractors. Meghan shares about factors she looks for when matching clients and contractors, the role of culture when onboarding a virtual assistant, and her experience working with Chick-fil-A Owner-Operators. Dr. Jay and Meghan dive into the relationship between vision and culture and how a healthy culture can move your vision forward. Meghan highlights how to know when you might benefit from a virtual assistant, and what it looks like for her to recalibrate with a client to find the best fit for their needs. Discover how virtual assistants can help busy leaders increase their capacity and create peace of mind.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:50) Intro

(00:51 - 02:00) Defining Meghan’s Role

(02:01 - 06:10) The Origin of Belay Solutions

(06:11 - 10:51) Leadership Superpower and Kryptonite

(10:52 - 16:00) Finding the Perfect Match

(16:01 - 19:26) The Role of Culture

(19:27 - 21:40) Onboarding Contractors

(21:41 - 23:15) A Diverse Clientele 

(23:16 - 25:37) Supporting Chick-fil-A Operators

(25:38 - 29:11) The Relationship Between Vision and Culture

(29:12- 32:01) The Impact on Owner-Operators

(32:02 - 35:31) Signs You Might Benefit From a Virtual Assistant

(37:36 - 41:10) Recalibrate with Clients

(41:11- 41:32) Closing

Today Dr. Jay Raines is joined by Nick Dose, Owner-Operator at Chick-fil-A Lindale in Cedar Rapids, IA. Reflecting on his leadership superpower and kryptonite, Nick highlights the opportunities and challenges of being an activating leader. He shares about an interesting practice he recently implemented - playing poker chips during team meetings - to limit his tendency to jump in quickly and allow his leaders the opportunity to work through challenges together. Nick goes on to share about a recent challenge when he was passed up for a multi-restaurant opportunity, highlighting how it was a catalyst for a season of growth and engagement within his organization. During this season of growth, Nick implemented a LeadersQ ownership tool called "Nine Boxes" to enhance role clarity, elevate meeting efficiency, and create deeper trust among his leadership. He also shares the impact and importance of starting with self-leadership when creating change in the organization. Reflecting on the journey and growth of Chick-fil-A Lindale, Dr. Jay and Nick dive into what it means for leaders to be unleashed.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

​​Time stamps: 

(00:00 - 01:11) Intro

(01:12 - 03:51) Problem-Solving & Moving with Urgency

(03:52 - 08:47) Playing Your Poker Chips

(08:48 - 14:43) The Impact of "No"

(14:44 - 18:55) Ownership Through Nine Boxes

(18:56 - 27:59) Elevating Meeting Efficiency

(28:00 - 32:39) Unleashing Your Team Through Trust

(32:40 - 33:03) Closing

Today Dr. Jay Raines is joined by Marybeth Wade, Owner-Operator at Chick-fil-A Jacksonsville in Jacksonville, TX. From her humble beginnings at Chick-Fil-A in 1999 to her current role as a successful owner-operator, Marybeth's path has been anything but straightforward. She opens up about the numerous "no's" she faced along the way and how she leveraged each setback as an opportunity for growth. Marybeth shares how playing sports, like hockey and football, has helped shape her and given her a competitive spirit, something that has helped drive her to where she is today. Together, Dr. Jay and Marybeth dive into how she intentionally weaves culture through all aspects of the organization and gains buy-in from different levels of the organization. Marybeth highlights her organization's unique Culture Brand and how it has positively impacted their growth, including decreasing turnover by 25% in four months. Her leadership journey serves as a powerful testament to the transformative power of resilience, perseverance, and the cultivation of game-changing culture habits.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:12) Intro

(01:13 - 03:11) Leadership Superpower & Kryptonite

(03:12 - 08:08) A Winning Spirit Through Sports

(08:09 - 16:32) Intentional Culture Building Practices

(16:33 - 19:55) The Next Level of Culture Development

(19:56 - 24:13) Where the Impact is Happening

(24:14 - 30:53) Facing “No” Along the Way

(30:54 - 35:36) Failing Towards Success

(35:37 - 36:35) Closing

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Matthew Kyle, Owner-Operator at Chick-fil-A Athens (AL). Matthew's deep-rooted culture of hospitality stems from the example set by his parents and further honed through his family ties within Chick-fil-A and his own experience as an Owner-Operator. Dr. Jay and Matthew dive into how Matthew navigated the challenges of a four-month-long restaurant remodel, including preparing his team for reopening. Matthew shares the benefits of the remodel, as the closure allowed time for him and his top-level leaders to engage in strategic planning and clarify the culture message of the organization. Founded on his family's values, Matthew highlights how he creates a culture where everyone "has a seat at the table" and continues integrating that into all he does.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 02:14) Intro

(02:15 - 05:27) Thinking Analytically and Hesitating to Jump

(05:28 - 12:10) Family in Business

(12:11 - 15:41) Challenges with a Restaurant Remodel

(15:42 - 19:11) Leader Investment During the Closure

(19:12 - 24:35) Dealing with Changes and Reopening

(24:36 - 30:10) Building Culture: Humble, Hungry, Heart

(30:11 - 34:00) Power Behind the Phrase

(34:01 - 36:45) Prioritizing People

(46:46 - 37:14) Closing

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined again by Jon Morris, Owner-Operator at Chick-fil-A Golf Mill (IL). Moving into his third year as an Owner-operator, Jon characterizes his first three years in business, and highlights the growth he has seen, both personally and within his team. Jon shares how he commits to developing himself and invites his team into the accountability process. Dr. Jay and Jon talk about the importance of learning from other business leaders and some of the new tools Jon is using, such as the working huddle and the leadership wheel. Jon goes on to share what makes their organizational culture unique, what he considers to be the ultimate sign of success, and how his "Credo Card" has become the foundation of his business. Other highlights include how Jon weaves culture throughout all aspects of the business, and advice to emerging Owner-Operators as they enter their first few years in business. Hear about how Jon continues to invest in the future of his organization as an intentional culture creator.

Listen to Jon's first episode: Persevering When Stakes Are High (Season 1 Episode 5): https://youtu.be/wTm2CJG0u1A?si=h2NsbSktZ8Kz989m

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:42) Intro

(01:43 - 04:10) Characterizing the First Three Years

(04:11 - 09:50) Commitment to Daily Disciplines

(09:51 - 12:04) What Happens in the Team Huddle?

(12:05 - 16:20) The Ultimate Sign of Success

(16:21- 22:30) Defining the Culture Credo 

(22:31 - 25:06) Weaving Culture Through the Business

(25:07 - 28:19) Advice to New Owner-Operators

(28:20 - 29:33) Outro

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Ryan Twitchel, Senior Director of Development at Chick-fil-A Riverview and University at Mill (AZ). Recently promoted to his role, Ryan talks about the importance of an effective organizational structure, outlining culture expectations at every level, and weaving core values into everyday conversations. Together, Dr. Jay and Ryan highlight DISC as a development tool and what happens when personality and culture overlap. From his personal leadership experience, Ryan shares the importance of balancing empathy and accountability and modeling culture-focused behaviors as a leader. Whether an emerging leader or seasoned entrepreneur, hear about how prioritizing values can help propel your team forward.

Special shoutout to Owner-Operator, Brandon Barrett, for leading his team with excellence and investing in the development of his leaders.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 02:45) Intro

(02:46 - 05:36) Balancing Empathy and Accountability

(05:37 - 10:37) An Effective Organizational Structure

(10:38- 14:17) Living Out Core Values

(14:18 - 17:29) Cascading Culture and Consistent Behavior

(17:30 - 20:38) Expectations at Every Level

(20:39 - 24:24) DISC as a Development Tool

(24:25 - 28:27) When Personality and Culture Overlap

(28:28 - 36:00) Learning from Misplaced Empathy

(36:01- 37:10) Outro

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Jonathan Purser, long-time Owner-Operator of Chick-fil-A Calhoun. With decades of experience behind him, Jonathan shares the danger of being uncoachable, the reality of fighting for your future, and the importance of finding purpose beyond your livelihood. Jonathan highlights the "culture reset" he experienced early on, moving his transaction-based culture toward a culture that values and nurtures the whole person. With retirement on the horizon, Jonathan shares his perspective on embracing new seasons, including knowing when to step away, creating space for emerging leaders, and pursuing your passions and the discipline of rest. Jonathan reflects on the legacy of the Cathy Family, including a story about the generosity, humility, and service of Truett Cathy. Whether embracing development, shifting priorities, or stepping into new seasons, hear about the joy found in living a balanced life and what it means to make room for more. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Timestamps:

(00:00 - 01:31) Intro

(01:32 - 05:37) High Responsibility and Letting Others Learn

(05:38 - 08:14) The Danger of Being Uncoachable

(08:15 - 13:32) Fighting for the Future

(13:33 - 21:06) Seasons of Transition

(21:07 - 27:54) A Culture of "Becoming"

(27:55 - 30:40) Chasing Wins

(30:41 - 36:16) The Legacy of Truett Cathy

(36:17 - 41:20) Creating Healthy Margin

(41:21 - 45:06) The Disciplines of R.E.S.T.

(45:07 - 45:34) Closing

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Daniel Trotter, Owner-Operator at Chick-fil-A Scottsdale 101 in Phoenix, AZ. From a part-time job as a teenager to a successful Owner-Operator, Daniel shares his journey with Chick-fil-A, including how a tragic loss showed him what true care looks like. Together, Dr. Jay and Daniel unpack creating healthy teams, giving leaders space to process, and building foundations of trust. Daniel talks about matching heart and behavior, and how to respond when those two are out of balance, including how this has developed deeper ownership with his leaders. Other highlights include what Culture Brand means to him and his team, why he values innovation in the drive-thru, and how consistency deepens guests' trust.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time Stamps:

(00:00 - 01:11) Intro

(01:12 - 03:48) Leadership Superpower & Kryponite

(03:49 - 06:44) the Journey to Chick-fil-A

(06:45 - 10:06) Tragic Loss & True Care

(10:07 - 18:33) Creating Healthy Teams

(18:34 - 21:55) Using Culture Brand: "Best, Unity, and Care"

(21:56 - 26:37) Top Scores & Innovation in Drive-Thru

(26:38 - 30:10) Building Trust with Guests

(30:11 - 32:28) Closing 

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by John Clingen, Owner-Operator at Chick-fil-A Marysville in Marysville, WA. From a paper route at 12 years old to owning the largest tent rental company in Canada, John dives into his entrepreneurial journey and the lessons learned along the way, including innovating to maximize efficiency and pivoting when plans fall through. Now, as a Chick-fil-A Operator, John highlights his passion for connection through networking and elevating leaders through leadership development. He unpacks the relationship between autonomy and accountability, and how Culture Brand clarifies your message and multiplies your voice. Other highlights include moving forward challenges arise, the importance of self-leadership, and how a culture of care transforms organizations. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:57) Introduction

(01:58 - 04:39) Leadership Superpower and Kryptonite

(04:40 - 09:52) Lessons as a Young Entrepreneur

(09:53 - 12:16) Serving Marysville

(12:17 - 18:15) Consistency, Commitment, and Character 

(18:16 - 23:05) Using Culture Brand Effectively

(23:06 - 29:23) Autonomy and Accountability

(29:24 - 32:32) Launching Leaders and Moving Forward

(32:33 - 34:46) Leadership Starts with You

(34:46 - 35:47) Outro & Goodbye

Welcome to the Build Your Culture Brand Podcast! Today, Dr. Jay Raines is joined by Dr. Ron Duggins and Danette High, Leadership Coaches at LeadersQ. They kick off the episode by diving into best practices for setting goals as a team, including gaining buy-in and the importance of finding alignment when pursuing goals together. The guests offer insight into the purpose of "big" goals, what makes a progress check-in effective, and why clarity matters for communicating goals as a business leader. Together, they highlight how finding the "why" impacts ownership, and what it looks like to approach each day with your goals in mind. Whether a seasoned entrepreneur or an emerging leader, find out how you can help move your team forward by creating goals that cascade. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 01:38) Introduction

(01:39 - 05:08) Goal Setting as a Team

(05:09 - 09:01) Best Practices for Team Accountability

(09:02 - 11:32) Goal Setting and Personal Ownership

(11:33- 15:35) Sorting Through Goals and Narrowing Your Focus

(15:36- 19:34) How Big Should a Goal Be?

(19:35- 25:06) Prioritizing Effective Check-ins

(25:07- 31:14) Gaining Buy-in and Moving Your Team Forward

(31:15- 36:43) Coaching and the Goal Setting Process

(36:44- 38:39) Closing

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines takes time to reflect on 2023, including why he started a podcast, the challenges he faced as a business owner, and the opportunities that helped him grow. He shares how writing a book and being misunderstood helped him to get clear about his message. Based on his own experience, Dr. Jay explores the difference between working "in" and working "on" the business, and how to balance your time doing both. He highlights the importance of strategic planning for refocusing your efforts, lightening your mental load as a business owner, and knowing that your role has a multiplication effect within the business. He closes the episode with a challenge to other business owners to evaluate how their message aligns with their mission.

(00:00 - 00:53) Intro

(00:54 - 04:44) Building the LeadersQ Community

(04:45 - 14:42) Evaluating Your Message and Focusing Your Efforts

(14:43 - 19:35) Maximizing Your Impact: Working "In" vs Working "On"

(19:36 - 23:19) Challenge Yourself: Set Aside Time for Strategic Planning

(23:20 - 24:16) Closing

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Chris Liberatore, Ph.D., Owner-Operator at Chick-fil-A Cleveland in Cleveland, GA. Chris shares what led him to pursue his Ph.D. in Human Capital Management and his research findings around the concept of "Brownout". He unpacks the difference between burnout and brownout, how to move forward if you find yourself disengaging, and the importance of having a purpose behind your work. Other highlights include understanding how different generations view purpose in the workplace, and creating intentional time for resource replenishment as a business leader.

Check out "Episode 12: Brothers in Business: Fostering Success Together" to hear the woven leadership journeys of Owner-Operators, Chris and Daniel Liberatore.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Timestamps:

(00:00 - 01:58) Introduction

(01:59 - 06:05) Burnout vs "Brownout"

(06:06 - 10:38) Why Executives Care About Brownout

(10:39 - 14:29) Self-Care, Purpose, and Community

(14:30 - 18:41) Creating Intentional Time to Recharge

(18:42 - 22:46) Why Does Purpose Matter?

(22:47 - 28:54) How Different Generations View Purpose

(28:55 - 31:19) First Steps to Overcome Brownout

(31:20 - 33:05) Closing

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Dustyn Burwell, Leadership Coach at LeadersQ. Together, Dr. Jay and Dustyn explore steps toward overcoming conflict avoidance, including how to navigate healthy conflict and embracing conflict as a tool for positive change. They unpack the importance of building a foundation of trust, and the role of empathy and curiosity when approaching conflict with others. Dustyn shares what it looks like to create conflict guideposts as a team and how leaders should prepare themselves to show up to conversations where friction exists. Highlights include knowing when tension is erased, moving from a "me" to "we" mindset, and reframing the way leaders think about conflict. Dustyn also shares personal experiences about working with a coach, approaching tough conversations, and the power of regret. Whether you're a recently promoted leader or a seasoned entrepreneur, learn about how running towards healthy conflict can create stronger and more cohesive teams.

Resources Mentioned:

“The Power of Regret: How Looking Backward Moves Us Forward” by Daniel H. Pink

“The Five Dysfunctions of a Team” by Patrick Lencioni

“Crucial Conversations: Tools for Talking When Stakes are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Timestamps:

(00:00 - 00:50) Introduction

(00:51 - 02:44) Living in Ireland

(02:45 - 06:22) Leadership Superpower and Kryptonite

(06:23 - 09:16) The Magic of Coaching

 (09:17 - 12:57) The Power of Regret

(12:58 - 17:32) Running Towards Good Conflict

(17:33 - 23:50) Foundations of Trust and Conflict Boundaries

(23:51 - 29:24) Creating Conflict Guideposts

(29:25 - 31:02) Laughter Breaks the Tension

(31:03 - 34:30) Preparing to Engage in Conflict: How to Show Up

(34:31 - 37:30) Curiosity and Empathy Lowers Walls 

(37:31 - 39:56) Moving from "Me" to "We"

(39:57 - 43:40) Reframing Conflict

(43:41 - 45:26) Closing 

Welcome to the Build Your Culture Brand Podcast. Today, Dr. Jay Raines is joined by Bruce Ploeser, Owner-Operator at Chick-fil-A Goodyear and Chick-fil-A Avondale in Arizona. As a longstanding client of LeadersQ, hear how coaching has been a force multiplier for Bruce and his team by creating margin for growth. Being a part of a growing brand means rethinking the approach to leadership development. Crossing fifteen million dollar milestones with the same leadership team, Bruce emphasizes the importance of development to avoid a scenario where growth outpaces the organization's leadership capacity. Together, Jay and Bruce unpack the benefits and impact of coaching, how to choose the best coach for you, and deciding the best time to partner with a coach. Other highlights include how Bruce's horizon of stewardship has changed, what it looks like to pursue "better", and return on investment of coaching both inside and outside the four walls of the business.

To learn about what coaching can do for you, visit www.leadersq.com.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

(00:00 - 00:56) Introduction

(00:57 - 03:48) More Than Just a Plaque

(03:49 - 08:05) Pursuing "Better"

(08:06 - 11:10 ) Changing the Leadership Development Approach

(11:11 - 17:17) Creating Margin for Growth

(17:18 - 21:43) The Importance of Coaching: A Safe Space for Leaders

(21:44 - 23:56) Alignment When Searching for a Coach

(23:57 - 27:31) The Difference Between Efficiency and Effectiveness

(27:32 - 29:19) Connection Between Coaching and Retention

(29:20 - 34:30) The Coaching Impact

(34:31 - 36:31) Addressing Initial Reservations

(36:32- 37:43) Closing

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Chad Gerlt, Owner-Operator at Chick-fil-A Yukon in Yukon, OK. From opening a new restaurant with a smaller team to multiplying ownership throughout the business, Chad shares lessons from his leadership experiences. In this episode, hear about Chad's mindset behind active delegation, investing in his team, and fulfilling his mission to help guests feel full. Other highlights include the difference between creating superstars and super-systems, and how investing in people is worth the risk. Listen through to find out how basketball influenced the way he measures lag metrics and lead behaviors. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Timestamps:

(00:00 - 01:03) Introduction 

(01:04 - 03:40) Moving to Yukon

(03:41 - 09:08) Partnering with Your Team

(09:09 - 13:29) People are a Worthy Investment

(13:30 - 18:00) Helping Guests Feel Full

(18:01 - 26:39) Measuring Lead Behaviors

(26:46 - 27:09) Closing 

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Drew Allen, recently selected Owner-Operator at Chick-fil-A Brenham, a new location opening in Brenham, TX. At the time of this recording, Drew was in his third year in the Leadership Development Program at Chick-fil-A, Inc. where he traveled across the States supporting operators and their teams at new locations. In this episode, Drew shares his experience in the program, including remaining flexible in his role, adapting to geographical context, and navigating the challenges that come with opening new locations. Drew highlights the importance of giving and receiving grace, and what it looks like to create new lifestyle rhythms when adapting to changing environments. From his experience supporting operators, Drew gives some ideas about ways to engage and build relationships with new teams.

A special congratulations to Drew for his recent selection!

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Timestamps:

(00:00 - 00:57) Introduction

(00:58 - 04:20) Getting to Know Drew

(04:21 - 07:25) Serving Across the States

(07:26 - 10:00) Different Leadership Roles

(10:01 - 13:33) Supporting Operators in New Locations

(13:34 - 16:18) Grace When Mistakes are Made

(16:19 - 21:57) Navigating Challenges and Embracing Opportunity

(21:58 - 24:20 Daily Rhythms and Mindset

(24:21 - 27:25) Adapting to Geographical Context

(27:26 - 30:48) Highlights from the Program

(30:49 - 33:37) Culture Building with a New Team

(33:38 - 35:16) Closing

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Kory Kaye, Owner-Operator at Chick-fil-A Crossroads Towne Center in Chandler, AZ. Originally planning to have Chick-fil-A be a temporary job for him, Kory fell in love with the Chick-fil-A brand and ended up becoming an Owner-Operator in Pennsylvania, before making the move to Chandler. 

Kory shares how he built trust with his leaders by displaying confidence and stability in the face of challenges, and how mindset makes the difference as a business leader. Leveraging every sales channel available to him, Kory emphasizes the importance of making the most of his situation. Other highlights include working through the J-curve of change and showing humility when it matters most. 

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time Stamps:

(00:00 - 00:56) Intro

(00:57 - 04:26) Falling in Love with the Chick-fil-A Brand

(04:27 - 09:02) Viewing Challenges as Opportunities Instead of Barriers

(09:03 - 13:33) Mindset Makes the Difference

(13:35 - 15:24) Leveraging Different Sales Channels 

(15:25 - 20:11) Gaining Trust by Showing Courage

(20:12 - 23:04) Being a Leader of Integrity

(23:05 - 27:29) Humility Allows Failures to Breed Growth

(27:30 - 30:07) Working Through the J-Curve of Change

(30:08 - 31:52) Closing

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by A.J. Roller, Owner-Operator at Chick-fil-A Markham & University in Little Rock, Arkansas. Being a business owner from a young age, A.J. learned early on the value in “doing it right the first time”. With a history of entrepreneurship in the family, he was inspired to find his place in the service industry where he built a thriving business before entering into the world of Chick-fil-A. A.J. highlights how he creates a space of restoration for guests despite being drive-thru only, and what his leaders have to say about the culture being created in his organization. Inspired by lessons from his dad, A.J. shares how he continues to build a business “worthy of putting his name on”.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:46) Intro

(00:47 - 04:47) An Early Lesson About the Pursuit of Excellence

(04:48 - 10:30) Building a Business From the Ground Up

(10:31 - 12:55) Transitioning From One Season to the Next

(12:56 - 14:40) Being a Resilient Leader

(14:41 - 20:17) Rising Above Adversity and Scaling Your Business

(20:18- 25:15) Taking Over an Existing Restaurant

(25:16 - 28:27) Improving Guest Experience in Drive-Thru

(28:28 - 35:46 Intentionality in Team and Culture Development

(35:47 - 38:41) Values That Drive Success

(38:42 - 39:45) Closing

Welcome back to the Build Your Culture Brand podcast! In this episode, Dr. Jay welcomes special guest Michael Bringman, Owner-Operator at Chick-fil-A Henderson in Henderson, TX. Michael shares his journey, wisdom, and passion for leading and growing his team. In this inspiring conversation, he unveils the keys to his success and the values that drive him, including leading authentically and driving a winning mindset. Michael reveals his leadership kryptonite and why he's committed to helping his team reach their full potential. He also reflects on the unique opportunity and sense of family he's found in the Henderson community. Throughout the episode, you'll gain valuable insights into navigating your role as a new operator, building a winning team, and creating a culture that fits you.

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time Stamps:

(00:00 - 01:50) Welcome

(01:51 - 04:54) Pushing Other to Success

(04:55 - 08:19) A Journey of Opportunities 

(08:20 - 10:36) Building a Winning Team

(10:37 - 14:22) Process to Becoming an Operator 

(14:23 - 17:18) Confidence and Vulnerability as an Operator Candidate

(17:19 - 20:35) Disaster on Grand-Opening Day

(20:36 - 23:32) The First Six Months as an Operator

(23:33 - 25:46) Failure is Not an Option

(25:47 - 27:55) Zero Gap in Food Costs

(27:56 - 31:04) Being Authentic and Becoming Approachable 

(31:05 - 32:20) Advice to New Operators

(32:21 - 33:12) Closing

Welcome to the Build Your Culture Brand Podcast. Today we’re featuring a special bonus episode where Dr. Jay Raines and Israel Allmand unpack designing a clear and measurable culture that cascades throughout the organization. Culture BrandTM is a concept, unique to each organization, that describes how you get results, how you work together, and how you show up as an individual. As a General Manager, Israel shares how he works with his Operator, Ray Cowan, to define and clarify their team culture in a way that helps each individual know when they are winning. Highlights include using Culture BrandTM to develop leaders, building accountability, and creating a framework for decision-making. If you’re curious about what Culture BrandTM can do for your organization, start here!

Want to hear more about how Culture BrandTM has impacted this organization? Tune into Episode 13 of Build Your Culture Brand, where Owner-Operator Ray Cowan shares his perspective on creating a winning culture. 

Time stamps: 

(00:00 - 02:12) Introduction 

(02:13- 04:56) The Culture BrandTM Framework

(04:57 - 06:47) Self-Reflection Using Culture BrandTM

(06:48 - 09:59) Measuring the Depth of the Impact

(10:00 - 12:45) Increasing Accountability

(12:46 - 13:36) Closing Thoughts

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Israel Allmand, currently the General Manager at Chick-fil-A Ramsey (NJ) and recently selected Owner-Operator. We start the episode with Israel sharing his leadership superpower and his leadership kryptonite, then move into how he maintains a spirit of gratitude despite being in a season of waiting for the next opportunity. Israel highlights how perceived failures changed his leadership trajectory for the best, what it looks like to show up authentically, and embracing an entrepreneurial spirit. When closing out the episode, Israel shares two key lessons from his mentors that he will take with him as he transitions from General Manager to Owner-Operator.

Don’t miss the bonus episode where Dr. Jay and Israel dive into defining and measuring a unique team culture using Culture BrandTM. Together they highlight specific ways that Culture Brand is used at Chick-fil-A Ramsey and what that means for them going forward. 

Special shoutout to Bob Kyle, Owner-Operator at Chick-fil-A Tuskawilla Rd and University in Forsythe (FL) and Ray Cowan, Owner-Operator at Chick-fil-A Ramsey (NJ).

LeadersQ serves individual owner-operators and their teams and is not affiliated, endorsed by, or in any way officially connected with Chick-fil-A, Inc.

Time stamps: 

(00:00 - 00:47) Introduction 

(00:48 - 04:11) Leadership Superpower and Kryptonite 

(04:12 - 06:32) Gratitude While Waiting for the Next Opportunity

(06:33 - 12:04) When Failure Changes the Trajectory

(12:05 - 15:44) Perseverance Through Adversity

(15:45 - 21:16) Embracing an Entrepreneurial Spirit

(21:17 - 25:40) Lessons from Mentors

(25:41 - 26:03) Closing

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Scott Wehn, Multi-unit Owner-Operator at Chick-fil-A (Federal, Bradburn, and Washington). We start the conversation with Scott sharing his leadership superpower and his leadership kryptonite, and then move on to how he intentionally develops the areas he is weaker in as a leader. Scott highlights how has been able to be more intentional in his working relationships, despite being a results-focused leader. As a successful multi-unit operator, Scott discusses the ways he has built systems to overcome the challenges he’s faced owning three locations. Whether you’re a new operator or a seasoned entrepreneur, you don’t want to miss the insights shared in this episode.

Shoutout to Zack Derelioglu, Owner-Operator at Chick-fil-A New Caney (TX)

Updated Time stamps: 

(00:00 - 01:29) Introduction 

(01:30 - 05:03) Leadership Superpower and Kryptonite 

(05:04 - 10:30) Building Relationships as a Results-Focused Leader

(10:31 - 16:26) Success in Operating Three Locations

(16:27 - 26:27) Developing a Team Mentality

(22:28 - 30:03) Overcoming Three Main Challenges

(30:04 - 32:23) Closing Thoughts 

Welcome to the Build Your Culture Brand Podcast. Today Dr. Jay Raines is joined by Ray Cowan, Owner-Operator at Chick-fil-A Ramsey (NJ)! Having joined the business at 16 years old, Ray knew early on that he wanted to become an Operator. When he was told he wasn't ready for the next role, it was his wife's humbling advice that led him to embrace personal development through the Leadership Development Program (LDP). As a successful Operator, Ray shares how he prioritizes development for himself and his team, including giving his team opportunities to lead. Highlights include how Culture Brand has changed the workplace culture, confronting your limitations as a leader, and creating tools for accountability. If you find yourself wondering how to design and measure a winning workplace culture, tune into this episode to find out how Ray prioritizes this in his organization.

Time Stamps:

(00:00 - 01:02) Introduction 

(01:03 - 06:20) The Humbling "No"

(06:21 - 10:33) Leadership Superpower and Kryptonite

(10:34 - 14:11) Seeing Limitations and Filling the Gaps

(14:12 - 21:04) Culture Brand and How It's Changed the Team

(21:05 - 23:12) Clarity Brings Accountability

(23:13 - 32:20) Intentionally Cultivating Culture

(32:21 - 36:21) Granting Opportunities to Lead

(36:22 - 37:10) Closing Remarks 

Resources: 

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guests: Daniel Liberatore, Owner-Operator at Chick-fil-A Blairsville (GA)

Chris Liberatore, Owner-Operator at Chick-fil-A Cleveland (GA)

Time stamps: 

(00:00 - 01:10) Introduction 

(01:11 - 04:06) Leader Superpower and Kryptonite

(04:07 - 05:51) Getting Started with Chick-fil-A

(05:52 - 11:20) A Story of Success and Stress

(11:21 - 16:19) The Benefits of Having a Brother in Business

(16:20 - 22:54) Helping Each Other Grow as Leaders

(22:55 - 28:10) Advice for New Owner-Operators

(28:11 - 28:58) Closing

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guest: Jason Sutton, Owner-Operator at Chick-fil-A Quebec Street

Time stamps: 

(00:00 - 01:11) Introduction 

(01:12 - 04:10) Motivating as a Leader

(04:11 - 05:31) Your Mindset Influences Your Team

(05:32 - 12:41) Journey from the Military to Chick-fil-A Operator

(12:42 - 18:26) Starting Innovation within Chick-fil-A

(18:27 - 22:28) Turning Failures Into Opportunities 

(22:29 - 24:13) Special Relationships and Sharing Advice

(24:14 - 27:43) Be a Learning Leader

(27:44 - 30:16) Creating a Culture for a Successful Team

(30:17 - 31:12) Closing

Resources: Soul Keeping by John Ortberg

Mindset by Carol Dweck

Shout out to:

Brad Williams, Owner-Operator at Chick-fil-A Moore Road and Chick-fil-A Sugarloaf

Jim Collins, Retired COO and President of Chick-fil-A, Inc.

David Daniels, Owner-Operator at Chick-fil-A West Georgia

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Guest: Chris Darley, Operator at Chick-fil-A East Lake

Time stamps: 

(00:00 - 00:56) Introduction 

(00:57 - 02:20) Welcome Chris Darley!

(02:21 - 05:05) Leadership in the Long Run

(05:06 - 08:25) DISC Personality Types in the Workplace

(08:26 - 11:48) Journey of Growth 

(11:49 - 14:48) Surrounding Yourself with Support

(14:49 -17:38) Changing Your Mindset

(17:38 - 20:50) Sustainable Growth

(20:51 - 26:07) A Hard and Simple Life

(26:08 - 30:05) Aligning Your Soul With Your Work

(30:06 - 31:21) Outro

After hearing about how Mark received his second location in the previous episode, Dr. Jay wanted to dive deeper into the challenges of taking over an existing restaurant and the ongoing operation of multiple locations. Mark shares some wisdom on losing valuable employees and the values he holds when it comes to retention. Similarly, Mark describes a recent difficult time in his career that helped shape him into a more compassionate and authentic leader. Learning from his experiences, Mark highlights his shift in perspective from viewing his situation as a failure, to one of opportunity, hope, and incredible growth, both for himself and his team.

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Timestamps:

(00:00 - 00:59) Introduction 

(01:00 - 02:38) Recap of Part One (Episode 8)

(02:39 - 04:34) Preparing for Multi-Operational

(04:35 - 07:02) Launching Leaders into the Next Season

(07:03 - 11:55) Navigating Alignment Between Different Locations

(11:56 - 17:34) When Challenges Bring Growth

(17:35 - 20:20) The Importance of Team Support

(20:21 - 21:44) Outro

Special shout out to Rick Starkweather, Owner-operator of Chick-fil-A I-44 & Range Line Rd (Joplin, MO).

For more information about intentionally building a culture that fits you, or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time stamps: 

(00:00 - 01:45) Introduction 

(01:46 - 06:28) Leadership Superpower and Kryptonite

(06:29 - 07:49) Journey to Chick-fil-A

(07:50 - 10:58) Standing Out as an Operator Candidate

(10:55 - 13:17) Overcoming Misunderstandings 

(13:18 - 14:49) Starting with Self-Leadership

(14:50 - 19:54) Using Culture Brand to Develop and Measure Culture

(19:55 - 24:53) Adapting When You Multiply Your Business

(24:54 - 27:24) Celebrating Wins

(27:25 - 29:09) Appreciations and Goodbyes 

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time stamps: 

(00:00 - 03:46) Introduction

(03:47 - 06:43) When Culture Impacts the Community

(06:44 - 10:29) Leadership Superpower and Kryptonite

(10:30 - 12:59) Why Become an Operator?

(13:00 - 15:08) Balancing Confidence and Humility

(15:09 - 21:03) Surrounding Yourself with Other Leaders

(21:04 - 23:28) The Value of a Mentor

(23:29 - 25:15) Advice for Emerging Operators

(25:16 - 27:26) Developing Adaptable Leaders

(27:28 - 29:40) Equipping Leaders for Growth

(29:41 - 32:55) Getting Comfortable in the Gap

(32:56 - 34:48 ) Culture by Design

(34:49 - 35:54) Closing

Resources Mentioned:

https://www.life.church/leadershippodcast/

https://www.amazon.com/Confessions-Grieving-Christian-Zig-Ziglar/dp/0805427457

https://www.eosworldwide.com/traction-book

Time Stamps:

(00:00 - 02:36) Introduction

(02:37 - 07:14) The Road to Becoming an Operator

(07:15 - 12:30) Seasons That Brought Growth

(12:31 - 16:32) Challenging Leaders and Creating Results

(16:33 - 21:32) Jade Leadership Strategy

(21:33 - 25:29) Culture Rooted in Encouragement

(25:29 - 29:32) Marks of Success

(29:33- 31:33) Power of a Positive Environment

(31:34 - 33:55) Growing Together  

(33:56 - 34:42) Closing

Special shout out to Jon’s mentor, Robert Barnes, Owner-Operator at Chick-fil-A Pensacola Nine Mile

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com

Time Stamps:

(00:00 - 01:47) Introduction

(01:48 - 04:56) Journey to Chick-fil-A Operator

(05:06 - 07:40) Unexpected Challenges on the Path

(07:41 - 11:56) Practices for Managing Stress

(11:57 - 15:48) Jon’s Mental Health Journey

(15:49 - 17:53) Failure turned Success

(17:54 - 22:23) Embracing Multiculturalism

(22:24 - 26:56) Pieces of Advice for Those Getting Started

(26:57 - 28:24 Making the Most of Opportunity

(28:25 - 30:57) Closing

To learn more about Josh or to purchase his book, Humbler Leadership, visit www.joshwymore.com/humbler

Timestamps

(00:00 - 00:38) Sneak Peek into the Episode

(00:38 - 03:23) Introduction & Six-man Football

(03:24 - 04:24) A Failure That Propelled You Forward

(06:30 - 09:48) What is Humbler Leadership?

(09:49 - 12:27) Stepping into the "How?"

(12:28 - 16:32) Cultivating Community and Shaping Yourself

(16:33 - 20:00) What Research Says and Leadership Currency

(20:01 - 22:45) Humility Paradox

(22:45- 23:28) Gratitude- the Root of Humility

(23:29 - 24:56) Where to find the Book

Join us as we talk to leaders about their successes and challenges, what it means to win together and how to be a culture creator.

This is for leaders in any industry with a desire to influence the organizational culture around them, grow in their leadership role and develop those around them.

We hope it brings you encouragement on your leadership journey.

Want to know more about intentionally building a culture that fits you? Visit: www.buildyourculturebrand.com

New episodes are released bi-weekly, so check back for more!

In today’s episode, we dive in deeper with Bruce Ploeser, Owner-Operator at Chick-fil-A Goodyear/Avondale. He shares more about the positive culture of his locations, how partnering with others in your same market actually benefits you, and how you can thrive even amongst great change as a leader. His advice goes beyond leadership, and explores how to manage the unexpected from a management perspective. You won’t want to miss this exciting episode!

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time Stamps and Show notes:

(00:00 - 01:23) Introduction

(01:24 - 03:27) Working as a Team

(03:28 - 06:28) Facing Challenges

(06:29 - 12:17) Linking Arms

(12:18 - 15:40) Misunderstandings

(15:41 - 18:58) Managing Disasters

(18:59 - 26:00) Managing Transitions

(26:01 - 29:45) Leadership Advice

(29:46 - 31:15) Adapting to Change

(31:16 - 32:09) Closing

Join us as we talk to leaders about their successes and challenges, what it means to win together and how to be a culture creator.

This is for leaders in any industry with a desire to influence the organizational culture around them, grow in their leadership role and develop those around them.

We hope it brings you encouragement on your leadership journey.

Want to know more about intentionally building a culture that fits you? Visit: www.buildyourculturebrand.com

New episodes are released bi-weekly, so check back for more!

In Episode 2 of ”Build Your Culture Brand” with host, Dr. Jay Raines, and guest, Bruce Ploeser! Tune into this conversation to learn all about how Bruce went from the Air Force, to an operator at one of the world’s largest fast-food corporations: Chick-fil-A. Bruce is a multi-unit operator of Chick-fil-A Avondale and Chick-fil-A Goodyear. Hear about his fresh take on the importance of kindness and encouragement in a fast-paced business, how coaching improves business success in countless ways, and much more. You won’t want to miss this discussion!

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time Stamps & Show Notes: 

(00:00 - 01:45) Introductions

(01:31 - 02:24) Get to know Bruce

(02:25 - 06:45) “The First 100” Story

(06:46 - 08:33) How Bruce defines success 

(08:35 - 10:58) Grace and Accountability Balance

(10:59 - 15:54) Building Culture

(15:55 - 18:35) Business Plans

(18:36 - 23:39) Influence and Coaching

(23:40 - 24:36) Outro

Join us as we talk to leaders about their successes and challenges, what it means to win together and how to be a culture creator.

This is for leaders in any industry with a desire to influence the organizational culture around them, grow in their leadership role and develop those around them.

We hope it brings you encouragement on your leadership journey.

Want to know more about intentionally building a culture that fits you? Visit: www.buildyourculturebrand.com

New episodes are released bi-weekly, so check back for more!

In our Episode 1 premiere of ”Build Your Culture Brand” with host, Beth Medley, and guest, Dr. Jay Raines! Tune into this conversation to learn what LeadersQ is and how it can help you develop your business and personal plan. You won’t want to miss this discussion!

For more information about intentionally building a culture that fits you or to take our Culture Brand Mini-Assessment, visit www.buildyourculturebrand.com.

Time Stamps & Show Notes: 

(00:00 - 01:41) Introductions

(01:42 - 03:41) What Jay does in his business 

(03:45 - 07:07) Where the name “LeadersQ” came from

(7:07 - 10:44) Culture and Ownership

(10:44 - 13:56) Why A Podcast?

(13:56 - 15:59) Culture

(15:59 - 18:44) How to use culture in your brand

(18:44 - 19:59) Future Guests for the Show

(19:59 - 20:30) Outro