In this episode of the PushPress Podcast, Dan sits down with Jason Fernandez of "Best Hour of Their Day" to explore how customer feedback can drive meaningful change in any business (not just gyms).

From creating specific, actionable surveys to implementing attribute mapping, Jason discusses how gym owners and entrepreneurs can allocate resources wisely, balance innovation, and focus on what truly matters to their customers.

Curious about what you're wasting time on and what your clients actually value? Listen now to figure out how to get the information you need to make better decisions for your fitness business.

And when you’ve started getting the feedback, shoot us an email: we want to know what you learn from your members.

Timestamps:

[00:44] The Lost Art of Customer Feedback

[03:18] The Importance of Specific Questions

[06:22] Creating Effective Surveys

[08:24] Attribute Mapping for Business Success

[17:09] Effective Onboarding Strategies

[20:45] Customer Feedback Drives Business Decisions

[23:53] Balancing Innovation and Core Competencies

In this episode of the PushPress Podcast, Dan Uyemura and Nick Reyes break down what it really means to level up your gym operations by working smarter, not harder. They share strategies for leveraging your time, mastering calendar management, setting clear goals, coaching your team effectively, and building systems and processes to create lasting impact. Plus, they emphasize the importance of carving out “forest time” to see the bigger picture and focus on long-term growth.

From refining your financial strategy to tackling uncomfortable but necessary tasks, this episode is focused on helping you take control of your business, including:

[3:12] Why calendar management is your secret weapon

[7:03] Effective goal-setting for gym owners

[10:08] Coaching your team vs. doing the work yourself

[12:43] The power of financial literacy and strategy

[16:01] Building sustainable systems and processes

Hit play and discover the steps you can take to replace overwhelm with efficiency and intentional growth. Then, take a walk, spend that time thinking about your business, and then don't forget to tell us: what mind-blowing idea did you have during that “forest time”? Email us at podcast@pushpress.com.

On this episode of the PushPress Podcast, Dan Uyemura and Nick Reyes break down the key psychological triggers that every fitness coach should know to create meaningful connections and drive real results for their clients. From the power of ego to the peak-end rule, reciprocity, social proof, and the complexities of cognitive dissonance, you’ll learn how to ethically leverage human behavior to create deeper trust and engagement in your gym.

Don't just coach your clients physically; connect with them mentally.

Hit play, start reshaping your coaching approach today, and then let us know: is there a certain area of psychology that you find most fascinating?

Timestamps:

[0:21] Ethical considerations around using psychological tools

[1:25] How understanding ego can transform client engagement

[6:51] Giving without expectations builds trust

[9:33] Use the peak-end rule to create unforgettable client experiences

[14:46] The power of sharing authentic success stories

[18:00] Cognitive dissonance and how alignment drives behavior change

The guys also break down how you can actively and easily market your gym, like telling authentic stories, mapping your marketing to the buyer’s funnel, and leveraging partnerships to save costs and expand your reach.

Forget about flashy trends that burn out quickly. This episode is all about staying adaptable, relevant, and real in your marketing.

Got thoughts about this episode or marketing in general? Drop us a line at ⁠podcast@pushpress.com⁠.

Timestamps:

[03:00] Why human beats perfect in the age of AI

[08:32] The power of authentic storytelling

[10:35] Funnel not megaphone strategy for content

[12:52] Using content to test your marketing ideas

[14:57] How AI is changing SEO forever

[20:11] Leveraging local partnerships for success

Learn practical tips like using “battle cards” to personalize consults, following up meaningfully with leads, and the importance of disqualifying prospects who aren’t the right fit for your gym. They also discuss why speed-to-lead matters and how to own your pipeline to gain a competitive edge.

Listen to reframe sales into an ethical, empathetic process that transforms prospects into loyal members.

What misconception about sales is holding your gym back? Hit us up at podcast@pushpress.com and share your thoughts!

Timestamps:

[03:09] Sales is the first act of coaching

[04:23] How you prepare determines your success

[09:40] Speed to lead and why it matters

[12:46] Follow up with leads — or lose them

[18:11] Own your pipeline

[20:07] Disqualifying prospects

As a gym owner, you're guaranteed to juggle multiple roles and default to multitasking. But if multitasking feels like your Achilles' heel, it just might be.

On this episode of the PushPress Podcast, Dan and Nick discuss why cramming too much into your day can actually reduce productivity and how to systematize your schedule to achieve more while staying focused.

From decoding the balance between physical and mental tasks to real-life examples of how entrepreneurs can optimize their workflows, discover a smarter framework to crush your day-to-day tasks. You’ll also learn tips on leveraging technology like ChatGPT to prevent burning out.

Hit play and take a step toward efficiency and success to start working smarter, not harder.

Do you have an AI hack for multitasking? Or have you identified the activities that let you balance physical and mental loads? Let us know at podcast@pushpress.com.

Timestamps:

[0:42] Understanding why multitasking breaks productivity

[4:57] The role stress plays in multitasking failures

[8:44] Use your workday rhythms to schedule key responsibilities

[13:53] Hacks to use ChatGPT as your thought assistant

[19:48] Finding the balance between physical and mental loads and high and low stress loads

But are you collecting them?

In this episode of the PushPress Podcast, Dan Uyemura and Nick Reyes share why storytelling is a vital tool for modern-day gym marketing. They discuss how to identify the stories in your gym, train your team to recognize them, and communicate them effectively to build engagement, trust, and loyalty with your members.

Learn how to engineer experiences that create compelling stories, how to use technology to capture and share moments quickly, and how social proof can improve both your marketing and sales strategy.

Even the most established gyms can increase revenue and community impact through better storytelling, so this episode is for everyone.

What’s the best story your gym has? Share it with us at [podcast@pushpress.com](mailto:podcast@pushpress.com)! Or better yet, tag us when you post it on social.

Timestamps:

[0:42] Why humans are drawn to stories and how this impacts marketing

[3:56] Finding the "goldmine" of stories already in your gym

[5:58] Training your staff to spot and collect member stories

[8:18] Why publishing quickly is crucial

[12:13] Leveraging technology to scale story creation

[15:45] Leveraging stories to supercharge your sales process

In this episode of the PushPress Podcast, Dan and Nick dig deep into the lessons they’ve learned as gym owners — and from talking with hundreds of PushPress clients and prospects.

With a focus on real-world experience, they’ll help you shift from simply running a gym to leading and growing a successful fitness brand. Gain actionable advice like avoiding "cheap client traps," scaling intelligently, and why mentorship could be the missing piece for your fitness business.

What would you do differently if you could start over? Or, if you’re new, what’s your biggest challenge right now? Send us your thoughts at ⁠podcast@pushpress.com⁠.

Timestamps:

[0:40] Introduction to gym ownership challenges

[2:12] Why most new owners get stuck in "trainers-only" mode

[4:30] Hiring a mentor vs. navigating it alone

[8:14] Pricing mistakes new gym owners make (and how to stop)

[12:49] Avoid over-offering too soon

[15:18] Why onboarding isn’t just a one-week process

[20:18] Intentionally drive engagement for retention

[24:05] How customer reviews can supercharge retention

CrossFit and Jiu-Jitsu fitness businesses may focus on different sports and talk different languages, but they still face the same biggest challenge: churn.

On this episode of the PushPress Podcast, Dan and Nick explore how Jiu Jitsu academies and CrossFit gyms can address retention issues using creative strategies, like Committed Clubs and data-driven tracking systems. Miguel Jurado, PushPress Account Executive and BJJ blue belt, joins the discussion, bringing insight from working closely with Checkmat Academy.

Together, they also examine cross-industry learnings where gyms and academies can borrow from each other to minimize churn, set engaging goals, and cultivate deeper member loyalty.

In this episode, you'll learn how tools like belt-tracking software and short-term reward systems can keep members motivated, whether they’re earning belts or striving for fitness goals.

Have a tip about retention that works for your gym or academy? Email us at podcast@pushpress.com.

Timestamps:

[0:40] Introduction to churn in fitness businesses

[1:31] Comparing churn in Jiu-Jitsu vs. CrossFit gyms

[3:37] What is the “Blue Belt Blues”?

[6:45] How “Committed Clubs” boost engagement

[8:20] Lessons CrossFit gyms can learn from Jiu-Jitsu

[11:10] Belt-tracking-inspired systems for CrossFit

[14:06] How PushPress aims to help gyms reduce churn

They tackle questions gym owners regularly ask, like "Should I add 24-hour access?" or "What about a kid's program?" and explain why having the right focus is more important than endless options. Learn how to identify your ideal customer profile, create synergistic programs, and avoid getting pulled into too many directions.

Have you built an offering that totally flopped or stretched your resources thin? Share your experience with us at ⁠podcast@pushpress.com⁠.

Timestamps:

[00:43] Too many offerings can backfire for gym owners

[02:30] Half-ass effort = Zero results

[05:26] Identifying your ideal customer profile (ICP)

[06:55] Building synergistic programs that deliver real value

[07:47] Is your gym a Cheesecake Factory or an In-N-Out?

[09:45] Private training is your first step towards a focused revenue stream

[15:00] Real talk on private training, retail, and scalable revenue streams

Join Dan and Nick as they chat about the motivations behind why people choose and stick with certain gyms. From fostering a sense of belonging to offering accountability and education, they explore what truly keeps gym members engaged.

By reframing your gym's messaging and offerings to emphasize these elements, you can grow and retain your membership base.

Want to further connect with us? Share your strategy for emphasizing your offerings beyond the workout mat at podcast@pushpress.com.

Timestamps:

[01:50] - Gyms can fulfill the need for human connection

[4:58] - Fitness fuels self esteem

[6:38] - Provide a mental escape from daily life

[8:48] - Learning and growth are unexpected retention drivers

[10:41] - Workout accountability doesn't happen at home

[14:37] - What gyms actually sell

This week, join Dan and Nick as they challenge the notion that more data always equals better decisions. Sharing insights from their experiences at PushPress and as gym owners, they discuss why over-reliance on data can lead to stagnation and why instinct, reflection, and real-world experience need to play a role alongside the hard numbers.

Are you over-relying on numbers or ignoring them completely? Hit play and discover how to find the perfect balance between data-driven and intuitive leadership.

Want to share your own experience of making gut-based decisions that paid off big? Reach out to us at podcast@pushpress.com.

Timestamps:

[00:23] Data vs. Action: When over-reliance creates stagnation

[02:06] Trusting your gut in the absence (or conflict) of data

[06:15] Errors in data measurement and definitions

[11:12] Why focusing too much on data could get you lapped by competition

Along with Nick, the podcast hosts break down what they've learned separates thriving gyms from those that are just getting by: understanding and optimizing key business metrics.

Learn why member count isn’t as important as you think and how focusing on MRR (monthly recurring revenue), ARPM (average revenue per members), churn rate, and LTV (lifetime value) can transform your operations.

Nick and Dan also share insights on improving these metrics through better customer retention, smart pricing strategies, and how to create value that keeps members engaged long-term.

Plus, they'll reveal the “magic ceiling” formula to calculate your gym's true growth potential.

After you listen, let us know: did they miss a metric you think is the most important in your gym? Or is data still completely overwhelming to you? Email us at podcast@pushpress. com.

Timestamps:

[02:22] Why gym owners should use SaaS metrics

[03:20] Why Monthly Recurring Revenue is your baseline metric

[04:10] Tracking MRR growth as an indicator of health

[06:55] How ARPU (Average Revenue Per User) drives growth

[9:43] Reducing churn and creating long-term value

[13:00] Calculating LTV (Lifetime Value) and its impact

[14:21] Why gyms get stuck at certain member counts

[16:30] Bonus metrics for serious gym owners

As the brand goes up for sale, Dan Uyemura and Nick Reyes take a deep look at the state of CrossFit and what they’d do differently if they were in charge. From bolstering affiliate support to doubling down on storytelling across the ecosystem, this episode dives into the obstacles, opportunities, and strategic choices CrossFit HQ faces.

You’ll hear why creating both content and education are essential to CrossFit's success and how leaning into authentic stories — from elite athletes to everyday gym members — is the secret to driving growth and building community. Dan and Nick also discuss why sport should remain a key part of CrossFit’s identity and how it can drive participation in gyms everywhere.

This episode is not about throwing stones, but offering insights into how CrossFit can thrive while supporting the people who matter most.

Love CrossFit? Own an affiliate? Think the Games need a revamp? Email us with your thoughts at podcast@pushpress.com.

Timestamps:

[01:30] The current state of CrossFit HQ

[03:10] Who is CrossFit's real customer?

[05:24] Pick a lane: Education vs. Sport

[07:31] Why the CrossFit Games matter for brand visibility

[09:54] Storytelling is CrossFit’s biggest opportunity

[11:07] Lessons from F1, UFC, and other industries

[13:30] What CrossFit’s media strategy needs to focus on- [14:34] Supporting affiliates with media and business tools

In this episode, Dan and Nick discuss why creating a culture of social media engagement among coaches is essential for your gym’s success. From enhancing personal brands to building trust, your staff’s online activity can generate exponential impact for your business.

They cover everything from overcoming common concerns (what if a coach leaves and takes members?) to leveraging the power of authentic storytelling to connect with your audience. You’ll also learn actionable tips to empower your team to share content that grows your gym and deepens your community’s bond.

If you’ve been struggling to leverage social media as a free, powerful marketing tool, this episode is for you.

Have a coach who’s already killing it with content? Send their profile to podcast@pushpress.com — we’d love to feature them in a future episode!

Timestamps:

[01:34] The cons you're probably already thinking about

[02:45] Create a culture of storytelling in your gym

[03:02] Personal brands are winning

[04:54] Leverage social media to scale

[07:23] Personal stories are relatable

[13:04] Gyms using social media effectively

[15:05] Authenticity drives brand trust

In this episode, they break down the hidden dangers of grandfathered rates — from undervaluing your services to creating unfair community dynamics — and explain why it’s never too late to make a change. They also share actionable strategies to shift away from outdated pricing models, create sustainable growth, and ensure your gym is set up for long-term success.

If you're struggling with grandfathered rates or need help transitioning to a sustainable pricing model, email us at podcast@pushpress.com.

Timestamps:

[00:47] What are grandfathered rates?

[02:23] You’re undervaluing your growth and services

[04:06] Use a pricing structure that pushes you to get better

[4:56] Creating unfair dynamics within your community

[06:40] You’re hurting your bottom line

[09:44] You’re signaling weakness

[11:32] Inflation makes grandfather rates unsustainable

In this episode, Nick and Dan break down the five most powerful business strategies they've observed at Life Time Fitness — strategies that boutique and independent gym owners can adopt to boost their own operations.

From creating a sense of scarcity with waitlists to the genius profit-boosting tactic of offering a $45 coffee tumbler (yes, we're serious), they discuss how Life Time Fitness is more than just a gym — it's an extremely well-thought-out revenue machine. Nick and Dan also examine the importance of identifying your ideal customer profile (ICP), instilling scalable growth mindsets in your team, and diversifying revenue streams.

Got your own insights about Life Time Fitness — or another big name fitness studio? Email us at podcast@pushpress.com. We'd love to continue the conversation and help our community of CrossFit boxes, boutique yoga studios, and martial art spaces continue to build more resilient and profitable businesses.

Timestamps:

[1:30] - Dan's Life Time membership experience

[2:59] - Waitlists and scarcity marketing

[6:29] - Having a clear ICP matters

[10:25] - Churn prevention strategies

[13:30] - A professional Sales teams in a gym? Yes.

[15:20] - Maximizing your revenue streams

[18:50] - The good and the bad of a big-picture business model

Throughout their careers as gym owners and tech leaders, Nick and Dan collectively have had 10 business coaches — and they know it’s impossible to see the ROI of a coach until you’ve worked with the right one.

In this week’s episode, they explore what makes a great mentor, the warning signs of bad advice, and how to find the right fit for your business needs. From student-coach ratios to gut instincts, they share actionable tips and personal insights to help you avoid costly mistakes and thrive under expert guidance.

Want a checklist of for interviewing a potential coach? Or want some guidance on whether you’re making the right decision? Shoot Dan and Nick an email: podcast@pushpress.com

Timestamps:

[:18] Why are business coaches important?

[1:31] Dan and Nick’s personal experiences with business coaches

[3:44] Canned advice is worthless

[5:20] You need to get value quickly

[6:09] Talk to critics of your potential coach

[7:58] Student-to-coach ratios matter

[9:36] Get the right coach for your current needs

[11:30] Match coaching style to your needs

[12:59] Don’t focus on vanity metrics

[14:03] Ask about their failures

[16:24] Check the coach’s pedigree

[17:48] Trust your gut

In this episode, Nick and Dan deep-dive into why onboarding is the most critical stage of your members’ journey. From tours to rituals, they break down six key elements every gym needs to include for a seamless onboarding process. As always, they also share actionable strategies to help drop-ins and new members feel confident, connected, and ready to commit long-term.

Have you ever signed up for a service and felt like you were thrown to the wolves? Let us know: podcast@pushpress.com.

Timestamps:

[:20] The myth of leads

[1:10] What actually is onboarding?

[3:58] Give a tour of the physical space

[5:39] Set clear rules

[6:46] Share your gym’s culture

[8:58] Showcase rituals

[9:52] Set realistic expectations

[11:32] Immerse members into your community

Nick Reyes argues that cliques aren’t inherently bad — in fact, they might be the key to fostering loyalty, camaraderie, and engagement in your gym. Alongside Dan Uyemura, they explore the fine line between healthy relationships and toxic exclusivity. The duo also shares their advice on how gym owners can steer social dynamics to create a thriving environment for all members.

If your gym has a clique that's done something great for the community, like forming around a charity, let us know the full story: podcast@pushpress.com.

Timestamps:

00:23 What is a clique anyway?

01:17 How cliques function in the fitness Business

02:33 Group size expectations

05:42 Toxicity in cliques

08:04 How to create Inclusive groups

10:30 Real-life examples and strategies for gym owners

Now, Dan and Nick Reyes take you through their insights on how gym owners can reframe this rising trend — from resistance to opportunity. Learn how to meet members where they are, build programs that align with their needs, and help clients turn the “easy button” of Ozempic into lasting health results.

How have you handled Ozempic — or other weight loss trends — at your gym? We’d love to hear: podcast@pushpress.com.

Timestamps:

7:20: Gyms have always fought the ‘easy buttons’ of weight loss

11:58: Align your gym with Ozempic users’ needs

13:08: Insurance companies are covering fewer people’s Ozempic

14:30: What happens to patients who can’t continue taking Ozempic?

16:18: Gyms deliver the lifestyle, education, and community to maintain weight loss

18:38: Gym owners have to understand Ozempic to promote overall health

In this episode, Dan and Nick Reyes shine a light on these predatory practices in the payments and insurance industries. They also dig into how PushPress is revolutionizing these spaces with transparency and fair pricing solutions.

Have you struggled with the banking or insurance side of running a gym? Share your story — we’d love to help.

Timestamps:

01:48 PushPress origin story

03:07 payment hustlers

5:22 The bullshit fee circus

6:10 Insurance rip-offs

8:41 The banker’s playbook

15:48 Tech is smashing scams

19:00 How much PushPress insurance saves gyms

Both Dan Uyemura and Nick Reyes are former gym owners and current gym obsessives. That means they know the do's and don’ts of running a professional gym, from avoiding the “petrified cat s**t” problem to showing up prepared and polished.

Want to share your wildest story of unprofessionalism at the gym or a moment when your own professionalism paid off? We’re all ears: podcast@pushpress.com.

Timestamps:

00:18 Unprofessionalism in the fitness industry

01:05 Defining professionalism

02:42 Baseline vs. above and beyond

04:41 Trust and professionalism

08:03 Top 5 unprofessional habits in gyms

08:13 Sweaty shirts and sales consults

09:19 The petrified cat shit story

11:57 Email etiquette and professionalism

13:54 The dangers of drinking with clients

Inspired by that, Dan and Nick Reyes talk about other meta skills: essential high-level abilities that create profound benefits across all areas of life. The duo digs into the 7 meta skills they think are essential for gym owners to master — for life and business.

Have a meta skill to add? Or a story about how unlocking one of these skills has helped you succeed? Drop us a line.

Timestamps:

00:16 What on earth are ‘Meta Skills’

02:03 Examples of meta skills

04:05 Meta skills for gym owners

12:51 The importance of fitness

Timestamps:

00:18 Fitness and Team Building

01:19 The Importance of Fitness in Corporate Culture

06:11 The Deadlift ETF and CEO Fitness

09:10 Creating a Fitness Culture in Your Organization

11:05 Dan & Nick’s Final Thoughts

Dan and Nick cover:

- Is ClassPass hurting gym owners more than helping?

- How does ClassPass impact your member value?

- What’s the smarter path forward for your gym’s success?

Are you a gym owner who has had a positive experience with ClassPass? Share your story and challenge Dan and Nick’s perspectives at ⁠podcast@pushpress.com⁠.

Join the PushPress⁠ free community for gym owners⁠.

Timestamps:

00:00 Introduction to ClassPass Controversy

00:42 What is ClassPass?

02:17 The Allure and Reality of ClassPass for Gym Owners

03:09 Breaking Down the Issues with ClassPass

04:02 Revenue Concerns and ClassPass

05:53 ClassPass Pricing and Focus Issues

09:59 Ideal Customer Profile and ClassPass

11:40 ClassPass and Gym Economics

13:53 Conclusion and Call to Action

Timestamps:

00:00 Introduction to The Push Press Podcast

00:39 The Lone Star Summit Experience

00:54 CrossFit HQ Seminar Insights

03:49 The Importance of Partnerships

05:48 Future Plans and Team Energy

06:55 Conclusion and Wrap-Up